Nicole Watson

• Administered workers' compensation program covering injured employees.
• Surveyed employees and conducted focus group meetings to collect job, organizational, and occupational information.
• Prepared occupational classifications, job descriptions and salary scales.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Worked with cross-functional teams to achieve goals.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
• Established and maintained good relations with customers, vendors and transport companies.
• Monitored work areas for cleanliness and functionality and removed obstacles for safety.
• Used pallet jacks to move items to and from warehouse locations.
• Received deliveries, scanned packages and updated orders in internal database.
• Recognized defective material and reported issues to management.
• Counted and stocked different types of merchandise to comply with inventory control tag requirements.
• Staged and sorted multiple types of products for loading.
• Generated shipping documents, including packing lists and invoices.
• Examined packages and goods for damage and notified vendors of replacement needs.
• Satisfied reporting requirements with timely and accurate logging of daily activities.
• Managed warehouse system updates to increase productivity and reduce errors.
• Applied schedule, organizational and routing knowledge to enhance delivery planning.
• Reconciled accounting records, including shipping and receiving logs and purchase orders.
• Positioned products between receiving, storage and shipping areas as part of just-in-time supply chain management for major manufacturers.
• Tagged unmarked merchandise with item number.
• Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
• Complied with all local, state and federal requirements involving shipping and handling of hazardous materials.
• Updated customers and interdepartmental employees on critical shipments upon request.
• Logged unit quantities and entered data into inventory database.
• Accessed elevated products from manlifts and high-reach ladders.
• Employed first-in first-out protocols to reduce waste.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Educated customers on special pricing opportunities and company offerings.
• Documented conversations with customers to track requests, problems and solutions.
• Assisted customers in making payments on accounts and setting up payment plans.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.
• Delivered service and support to each customer, paving way for future business opportunities.
• Upheld strict quality control policies and procedures during customer interactions.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Assessed customer account information to determine current issues and potential solutions.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Remained constantly aware of customer activity to ensure safe and secure shopping environment.
• Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
• Assessed customer needs and upsold products and services to maximize sales.
• Answered [80]+ inbound calls per day and directed to individuals or departments.
• Reviewed account and service histories to identify trends and issues.
• Set up and activated customer accounts.
• Recommended improvements to products and services to mitigate complaints.
• Answered customer questions and addressed concerns, resulting in 70% reduction in complaint calls.
• Relayed productive customer feedback to marketing teams.

• Generating ferry tickets
• Providing high Quality customer service on a daily basis to the public and tourists that travel to Sydney.
• Providing tourists that travel to Sydney with excellent knowledge of Sydney and its surroundings.
• Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Educated customers on special pricing opportunities and company offerings.
• Documented conversations with customers to track requests, problems and solutions.
• Assisted customers in making payments on accounts and setting up payment plans.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.
• Delivered service and support to each customer, paving way for future business opportunities.
• Assessed customer account information to determine current issues and potential solutions.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
• Set up and activated customer accounts.
• Relayed productive customer feedback to marketing teams.
• Trained new employees on procedures and policies to maximize team performance.
• Upheld privacy and security requirements established by regulatory agencies.

• 1996- Retail manager at WintergardenDeli.
• Manage all aspects of the business including marketing and promotions and monitor strategy which increases customer engagement and retention; act as the point of contact for any escalated issues with contracts, suppliers, staff and customers.
• Work with customers to resolve any complaints and to process orders using an in-depth knowledge of products and services to assist the customer to make the best selection.
• Arrange quotes for customers based on their individual needs and wants, respond to any additional questions and maintain the customer database.
• Liaise with management, the general public and other staff on relevant issues, inputting new ideas and ensuring ‘best practice’ guidelines are followed at all times.
• Coordinate purchasing with suppliers; negotiate discounts and ensure suppliers meet agreed terms; co-ordinate business processes and use professional policies and procedures.
• Provide a high standard of client service by displaying courteous and effective communication to customer enquiries; monitor customer service including quality, compliance and training and train and mentor new staff.
• Manage payroll procedures for staff and contractors to ensure that all wages are allocated to the correct costings and all allowances are paid, In at Millennium Hotel.
• Focus on high customer service standards at all times and develop strong relationships with major stakeholders to secure business objectives.
• Provide reception services including responding to stakeholder and customer requirements and requests via telephone, email and in person; directing the person to the correct area at all times.
• Work effectively, autonomously and as part of a team as required; deal with the check in/out of all hotel guests.
• Comply with OH&S requirements and company policies and procedures to provide high level support to team members.

• Provide a high standard of client service by displaying courteous and effective communication to customer enquiries.
• Work in a team environment to create a positive working environment through swift and accurate support to drive the business forward; answer and direct calls to the appropriate departments.
• Respond to client concerns or questions and provide a premium level of customer service to ensure a swift resolution to any issues.
• Provide confidential support across the business, ensuring the correct privacy and confidentiality controls are in place.

• Focus on high customer service standards at all times and develop strong relationships with major stakeholders to secure business objectives

• Provide reception services including responding to stakeholder and customer requirements and requests via telephone, email and in person; directing the person to the correct area at all times

• Work effectively, autonomously and as part of a team as required; deal with the check in/out of all hotel guests

• Comply with OH&S requirements and company policies and procedures to provide high level support to team members

• Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
• Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
• Arranged special accommodations for guests to maintain optimal satisfaction.
• Facilitated front desk operations for busy high-volume hotel.
• Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
• Balanced accounts and conducted nightly audits to keep bookkeeping current.
• Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
• Input customer data into reservation software and made immediate updates to reflect room changes.
• Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
• Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
• Handled high volume of phone calls and routed to proper guest or internal department.
• Processed guest payments for room charges, food and beverage charges and phone charges.
• Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
• Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
• Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Computed guest billings and posted charges to room accounts.
• Monitored reservations to track incoming parties and special events.
• Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
• Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
• Educated guests regarding important property information and directions to different hotel areas.
• Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
• Posted room charges such as food, liquor and telephone calls based on individual customer actions.