NICOLE WATTS
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cleaner and Support Worker
Job Quest
08.2022 - 02.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Assisted with daily living activities, running errands, and household chores.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in personal support work.
Trainer and preparation cook
Paradise Charcoal Chicken Mount Druitt
01.2013 - 01.2014
- Daily tasks include providing exceptional customer service with a smile, while maintaining customer orders
- Responsible key holder in opening the store quickly and correctly, as well as closing with all the proper guidelines
- Prepared major food orders for customers when catering to large parties
- Expertly placed all weekly orders for stock replenishment
- Responsible for training all new employees up to the standard of the company.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
First year apprentice
Blow Dry Bar North Sydney
01.2010 - 01.2011
- Daily tasks include answering phone calls on a multi line system
- Responsible for scheduling all appointments and follow up confirmations with clients
- Provided excellent customer service while promoting products and successfully closing sales
- Maintained cleanliness of the office space, resulting in the positive atmosphere of work.
- Developed problem-solving abilities through collaboration with experienced team members on complex tasks.
- Fostered a positive work atmosphere through respectful interaction with peers, supervisors, and clients alike.
- Demonstrated adaptability through willingness to take on new challenges and learn from each experience.
- Increased personal accountability by taking ownership of assigned responsibilities and striving for continuous improvement in performance levels.
Education
Chifley College Mount Druitt
12.2009
Skills
- Cleaning and sanitizing
- Sweeping and Mopping
- Housekeeping
- Customer Service
- Reliability and punctuality
- First aid certificate
- Food handling certificate
References
Available on request
Certification
First aid certificate
Food handling certificate
Timeline
Cleaner and Support Worker
Job Quest
08.2022 - 02.2024
Trainer and preparation cook
Paradise Charcoal Chicken Mount Druitt
01.2013 - 01.2014
First year apprentice
Blow Dry Bar North Sydney
01.2010 - 01.2011
Chifley College Mount Druitt
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