Nicole Wilkinson
Parkinson,QLD
Summary
Seasoned administrator with a diverse skill set in various administrative functions. Expertise in record-keeping, reporting, and document management, with a keen eye for detail. Experienced in coordinating the onboarding process for project personnel, including managing training records. Proven ability to deliver comprehensive administrative support to project teams and head office staff, showcasing versatility and a strong commitment to efficiency.
Overview
16
16
years of professional experience
Work History
Contract and Compliance Manager
Sterilizing Equipment Sales and Service
2022.11 - Current
- Supported the sales team by evaluating tenders and RFQs for project and service contracts, offering strategic recommendations on deviations, and compiling essential supporting documentation
- Managed various client software platforms to ensure compliance with WHS regulations, induction processes, and contract requirements
- Utilized simPRO, ClickUp, Confluence, and Microsoft 365 to efficiently manage service administration, contract management, and document control.
- Conducted onboarding for new technicians and administrative staff, ensuring accurate documentation and comprehensive training records.
- Monitored contract requirements and collaborated with project management, technical, and customer service teams to ensure client expectations were met, proactively reducing contract breaches and non-conformances.
- Coordinated annual performance qualifications for multiple clients across Queensland and Northern NSW, optimizing labor resource utilization and aligning with client schedules
- Coordinated and maintained all Workplace Health and Safety (WHS) and Quality Assurance activities, ensuring compliance with industry standards and regulations.
Senior Service Manager
Sterilizing Equipment Sales and Service
2017.02 - 2022.11
- Enhanced customer satisfaction by efficiently managing scheduling requests and promptly addressing concerns.
- Utilized advanced problem-solving skills to address unforeseen challenges related to scheduling conflicts or resource allocation issues promptly.
- Facilitated clear communication between customers and service technicians, improving appointment punctuality and overall experience.
- Maintained and managed customer files and databases.
Operations Manager
Highsun Express
2014.08 - 2016.12
- Coordinated the activities of five production teams to enhance communication and streamline processes, resulting in improved efficiency and collaboration.
- Developed and managed the estimated annual operational budget, providing regular updates on performance and forecasting adjustments based on production forecasts and sales trends.
- Resolved client and departmental complaints by employing active listening and fostering mutual understanding to achieve effective resolutions.
Production Manager
Highsun Express
2008.09 - 2013.08
- Utilised excel and Axapta ERP to create and manage production schedules that
- Maintained relationships with clients to provide updates on production schedules and
- Supported Growing and Operations managers to write and communicate SOP's
- Worked with team leaders and senior managers to recruit, train and manage seasonal and full time employees in production teams.
Education
Graduate Certificate - Business Administration
Griffith University
Brisbane, QLD10.2016
Bachelor of Science - Horiticulture
Michigan State University
East Lansing, MI, USA05.2000
Skills
- Attention to Detail
- Adaptable and quick learner
- Organizational Skills
- Effective Written and Verbal Communication
- Task Prioritization and Multitasking
- Self Motivation
- Critical and Systems Thinking
- Microsoft Suite
- simPRO, Confluence, Click Up experience
Timeline
Contract and Compliance Manager
Sterilizing Equipment Sales and Service
2022.11 - Current
Senior Service Manager
Sterilizing Equipment Sales and Service
2017.02 - 2022.11
Operations Manager
Highsun Express
2014.08 - 2016.12
Production Manager
Highsun Express
2008.09 - 2013.08
Graduate Certificate - Business Administration
Griffith University
Bachelor of Science - Horiticulture
Michigan State University
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