Courtney Fietz
Sippy Downs,QLD
Summary
I am a confident young lady, who is well-spoken, and personable. I am well-organised and am able to meet deadlines; I am always on time and work well in team environments. I can follow instructions when given and execute them well.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administration position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Assistant
IGA Maud Street Grocer
08.2020 - Current
- Food preparation, Customer Service and Sales, Cleaning, Stock rotation, Making Coffee Shots, Milk for coffee, Clean front of house and Dishes, Stacking shelves, Paperwork for invoices, Answering Emails
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Developed and maintained courteous and effective working relationships
- Organized and detail-oriented with a strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Proved successful working within tight deadlines and a fast-paced environment
- Strengthened communication skills through regular interactions with others
- Adaptable and proficient in learning new concepts quickly and efficiently
- Paid attention to detail while completing assignments
- Worked flexible hours across night, weekend and holiday shifts
- Identified issues, analyzed information and provided solutions to problems
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Cultivated interpersonal skills by building positive relationships with others
Coffee Barista
GLORIA JEANS Kawana Shopping Centre
01.2019 - 08.2020
- Food preparation, Customer Service and Sales, Cash handling, Register and EFT machine usage, Cleaning, Stock rotation, Making Coffee Shots, Milk for coffee, Preparing Cold drinks, Advertising promotions/deals, Waiting tables, Paperwork for invoices, Answering Emails
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Proved successful working within tight deadlines and a fast-paced environment
- Strengthened communication skills through regular interactions with others
- Organized and detail-oriented with a strong work ethic
- Adaptable and proficient in learning new concepts quickly and efficiently
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Paid attention to detail while completing assignments
- Worked flexible hours across night, weekend and holiday shifts
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Cultivated interpersonal skills by building positive relationships with others
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Controlled line and crowd with quick, efficient service
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines
- Maintained regular and consistent attendance and punctuality
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards
- Kept product inventory stocked during times of customer congestion and high demand
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Addressed specific customer questions and requests, fielding to manager issues outside of scope
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases
- Handled OLTP systems, payment processing, cash change and issuing of receipt
- Performed QA assessment of final product prior to delivery
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Made and served brand-specific café beverages with focus on speed, quality and consistency
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Operated espresso machines and commercial coffee brewers to create beverages
- Recommended products based on solid understanding of individual customer needs and preferences
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
- Completed successful daily cash audits to correctly balance drawers at end of shifts
- Monitored supply levels at counter and maintained customer areas to meet typical demands
- Used POS system to accurately enter orders and process payments
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
- Sanitized equipment and wiped down counters and tables to prevent spread of germs
- Prepared specialty drinks such as cappuccinos, lattes and mochas
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs
- Helped management keep adequate supply on hand by notifying of shortages
- Followed exact recipes for mixing and preparing beverage and food items
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Promoted additional items with beverages, increasing store sales
- Learned special recipe items and seasonal offerings to best meet customer needs
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily
- Explained beverage preparation and offered samples to help customers choose ideal items
- Minimized spoilage with proper use of first-in-first-out stock procedures
- Packaged bagels, muffins and other food items for customer purchase
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning
- Cleaned counters, machines, utensils, and seating areas daily
Junior Sandwich Artist
SUBWAY Sippy Downs
01.2017 - 01.2018
- Food preparation for daily sales and orders, management and preparation of orders for food platters, established customer relationships, dealt with more than 100 Customers daily, performed cash handling and balancing of POS machines and EFT machines at end of shift, Cleaning of cooking equipment also retail shop front, executing and managing stock rotation.
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Proved successful working within tight deadlines and a fast-paced environment
- Strengthened communication skills through regular interactions with others
- Organized and detail-oriented with a strong work ethic
- Adaptable and proficient in learning new concepts quickly and efficiently
- Paid attention to detail while completing assignments
- Worked flexible hours across night, weekend and holiday shifts
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Cultivated interpersonal skills by building positive relationships with others
- Used critical thinking to break down problems, evaluate solutions and make decisions
Education
Bachelor of Criminology And Justice -
University of The Sunshine Coast
Sippy Downs06.2024
High School Diploma -
Chancellor State College
Sippy Downs11.2020
Skills
- Computer literate (Microsoft)
- Relationship building
- Motivated team player
- Punctual
- Good organisational skills
- Time Management
- Dependable and Responsible
- Active listening skills
- Ability to monitor time and meet deadlines
- Excellent Communication
- Organization
- Calm Under Pressure
- Cultural Awareness
- Decision-Making
- Task Prioritization
Certification
- Cert III in Hospitality
- Cert III in Business
- Cert II in Skills for Work and Vocational Pathways
- Cert I in Touch Referring
Accomplishments
- Completed Cert III in Hospitality
- Completed Cert III in Business
- Received an Academic Achievement Award at the Chancellor Celebration of Excellence night in 2015
- Received ‘Most Valuable player' award for All Hallows 2016 Carnival
- Received ‘Most Valuable player' award for Queensland All Schools 2020 Carnival
- Selected for Queensland All Schools Touch Football Competition 4 years running, 2019 we were State Champions
- I have completed my level one touch referring certificate
- I have been selected for the Sunshine Coast Region Touch Team to play in the State Titles
Availability
Full time availability
Personal Information
Date of Birth: 09/04/03
References
- Casey, 0466 587 014, My Current Manager at Maud Street
- Chloe, 0439 902 349, A fellow worker at Maud Street
- Jackie, 0414 410 061, Personal reference
Hobbies and Interests
I enjoy reading books, retail shopping, arts and crafts, cooking and watching movies with family and friends in my spare time.
Timeline
Retail Assistant
IGA Maud Street Grocer
08.2020 - Current
Coffee Barista
GLORIA JEANS Kawana Shopping Centre
01.2019 - 08.2020
Junior Sandwich Artist
SUBWAY Sippy Downs
01.2017 - 01.2018
Bachelor of Criminology And Justice -
University of The Sunshine Coast
High School Diploma -
Chancellor State College
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