Summary
Overview
Work History
Education
Skills
Checks and certificates
Timeline
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Nicole Williams

Nicole Williams

Quakers Hill,NSW

Summary

Dedicated and eager to help young people reach their full potential. I have a track record of providing exceptional care and support.

I am compassionate and encouraging with 9 years of experience working with youth of all ages. I am skilled in providing mental health support and facilitating positive outcomes for clients.

I am committed to making a positive impact on the lives of young people and creating a nurturing environment for their growth and development.

Overview

22
22
years of professional experience

Work History

Intensive Family Preservation Case Worker

Catholic Care
06.2021 - Current
  • Provide intensive support to families at risk of having their children placed in out-of-home care, or with families working towards restoration.
  • Enhance family stability by providing comprehensive support and case management services.
  • Managed caseloads efficiently, maintaining regular contact with families while adhering to documentation requirements.
  • Work with families to improve parenting skills and address any risk factors.
  • Promote self-sufficiency by connecting clients with education, employment, and housing opportunities within their communities.
  • Collaborate with community resources to ensure the provision of essential services for at-risk families.
  • Coordinate with multidisciplinary teams to maximize the effectiveness of interventions for struggling families.
  • Empower families to take ownership of their growth process by involving them in decision-making and goal-setting activities.
  • Conduct home visits to assess living conditions and identify areas where additional assistance was needed.
  • Support parents in developing healthy coping skills and stress management techniques, improving overall mental wellbeing within the household.
  • Educate parents on effective parenting strategies, fostering increased confidence and competence in their roles as caregivers.
  • Strengthen parent-child relationships by facilitating interactive workshops and family bonding activities.
  • Improve child safety through diligent assessments and effective intervention strategies.
  • Report child abuse in accordance with legal standards of mandatory reporters.

Adolescent Support Worker

Stride
10.2015 - 06.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.

Mental Health Worker

Flourish - Women & Children's Program
10.2015 - 06.2021
  • Provided trauma-informed support and advocacy to women and children experiencing domestic violence, mental health issues, trauma and/or child protection involvement.
  • Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
  • Worked with Mother's to improve parenting skills and address risk factors.
  • Documented client progress in confidential files.
  • Monitored client progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
  • Facilitation of therapeutic groups to promote healing and empowerment.

Police Officer

NSW Police Force
08.2002 - 05.2019
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Reduced criminal activity in assigned areas through proactive policing and community engagement.

Education

Bachelor of Behavioural Studies - Psychology

Swinburne University of Technology
Melbourne, VIC
02.2020

Diploma of Youth Work -

Churchill Education
12.2015

Diploma of Policing Practice -

Charles Sturt University
Bathurst, NSW
01.2004

Skills

  • Professional boundaries
  • Case management expertise
  • Client Advocacy
  • Child Welfare Knowledge
  • Mental Health Support
  • Ethical Practice
  • Behavioral support
  • Crisis Intervention
  • Child Development
  • Effective communication skills
  • Documentation and paperwork

Checks and certificates

WWCC

WWC0801006E

Expiry: 20 April 2026


NDIS Worker Check

NDISWC number 98543848

Expiry: 25 August 2026


First Aid and CPR Certified

Vaccinated against COVID 19

Timeline

Intensive Family Preservation Case Worker

Catholic Care
06.2021 - Current

Adolescent Support Worker

Stride
10.2015 - 06.2021

Mental Health Worker

Flourish - Women & Children's Program
10.2015 - 06.2021

Police Officer

NSW Police Force
08.2002 - 05.2019

Bachelor of Behavioural Studies - Psychology

Swinburne University of Technology

Diploma of Youth Work -

Churchill Education

Diploma of Policing Practice -

Charles Sturt University

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Nicole Williams