NICOLE WILLIAMS
Meriton Suites Head Office
Tallawong,NSW
2
Languages
1
Certification
19
years of professional experience
Detail-oriented professional with strong experience in administrative roles within hospitality and tourism. Exceptional communication and critical thinking skills drive effective collaboration and problem-solving. Committed to delivering high-quality results under pressure while thriving in fast-paced environments.
Work History
Sales Associate
1 Year 7 Months- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted with the rebrand of the Loyalty program and the resetting of all the members
- Conducted Site Inspections on a few occasions at the city CBD locations
- Completed RFPs on Cvent/Lanyon and updating of blackout dates and Property profiles across the portfolio
Business Development Executive
6 Months- Executed cold calling campaigns to cultivate leads for sales conversion
- Researched opportunities for new business
- Updated tender log to track opportunities and streamline bid processes
- Compiled monthly statistics for corporate clients
- Prepared month-end statistics for Cvent
- Regularly updated the tender log
- Maintained an event calendar, tracking local events and concerts
- Greeted corporate clients upon arrival and organized personalized welcome gifts
- Assisted with reservations at Novotel Sydney Parramatta for three months
Reservations Consultant
6 Months- Assisted the management team at Mercure Sydney Parramatta during a staffing shortage by applying my expertise in hotel reservations and meetings and events.
- Managed individual and group reservations using Opera PMS and brand booking systems.
- Resolved rate, availability, and policy enquiries with accurate, timely guest communication.
- Processed amendments, cancellations, and special requests while maintaining booking accuracy.
Sales Administrator - short term, due to immigration
2 Months- Managed group inquiries from initial quotation to payment, ensuring seamless communication and customer satisfaction
- Sent contracts to agents, DMCs, corporate companies, travel agents, and production firms
- Followed up on signed contracts and addressed any related queries or concerns regarding terms and conditions
- Executed telesales and cold calling to generate leads and support sales initiatives
- Distributed statistical reports to the sales team
- Conducted site inspections
- Compiled and maintained databases while conducting market research and tracking industry trends to inform sales strategies
- Assisted with brand transition communications (Radisson to Pullman)
- Supported the reservations department with booking inquiries
- Explored all accommodation operations to enhance departmental knowledge
Business Optimization Manager
1 Year 9 Months- Managed reservation requests by matching available rooms with customer preferences, enhancing satisfaction for group and leisure bookings
- Responded promptly and courteously to all inquiries received via telephone, email, online platforms, and in-person visits
- Enhanced revenue by effectively converting inquiries into bookings, while identifying potential business opportunities and upselling additional venue services
- Collaborated with departments to deliver exceptional customer service, ensuring seamless communication and support
- Performed general administrative tasks as required
- Adhered to established systems and procedures within the Reservations, Marketing, and Revenue departments
- Oversaw training, system balancing, and the submission of timesheets and payroll for the department
- Developed and implemented marketing and revenue strategies, participated in revenue meetings, and generated reports to inform decision-making
- Conducted site inspections, engaged in budgeting and forecasting, managed rate schedules, and updated various platforms with current rates based on market trends
- Negotiated contracts with clients and created engaging content for social media to promote special offers and facilitate site inspections
Reservations Manager
4 Years 3 Months- Implemented record-keeping and filing systems to ensure timely and accurate administrative reports
- Communicated operational issues related to timesheets and payroll to the team
- Managed system balancing and inventory control
- Supervised all departments during the late Duty Manager shift, addressing guest complaints and concerns
- Prepared reports to support revenue meetings, facilitating informed decision-making
- Conducted site inspections and ensured the resolution of outstanding statuses
- Distributed monthly financial reports and managed clearing of deposit ledger, enhancing financial oversight
Senior Banqueting Coordinator
2 Years 4 Months- Oversaw banqueting operations and ensured high service standards
- Managed and updated conference bookings and group reservations, ensuring timely completion of contracts and pre-payments
- Coordinated payment follow-ups and collaborated with departments to meet guest and event requirements
- Handled group inquiries from quotation to payment while maintaining accurate record-keeping
- Conducted site inspections for clients, showcasing property features
- Handled incoming/outgoing calls and emails for various properties, ensuring accurate payment follow-ups and booking correspondence
- Managed reservations for multiple properties (3 to 5-star ratings) through the centralized "Nodal Office"
- Completed administrative reports and communicated operational issues to the team
Assistant Marketing
3 Years 4 Months- Managed group inquiries and followed up from quotation to payment to ensure seamless booking process
- Handled reservations for properties with 3-to-5-star ratings
- Supported reservation operations at the consolidated "Nodal Office."
- Coordinated flight arrangements and scheduled meetings for General Managers with clients to optimize engagement
- Conducted site inspections and delivered statistical reports to sales team for informed decision-making
- Maintained accurate record-keeping and completed administrative reports on time
- Communicated operational issues to the team
- Managed incoming/outgoing calls and emails for multiple properties
- Followed up on payments and ensured booking accuracy and correspondence
- Developed practical knowledge of accommodation operations to enhance service delivery. across all accommodation operations and departments
Reservations/Revenue/Marketing Manager
2 Years 8 Months- Led revenue and forecast meetings with owners and sales team to align strategies
- Compiled and presented reports for revenue meetings, facilitating team coordination
- Managed the reservation team and oversaw system balancing and inventory management
- Conducted site inspections and briefed teams on daily rates and specials
- Managed the Late Duty Manager shift, supervising all departments and addressing guest complaints
- Ensured accurate record-keeping and filing systems for timely administrative report completion
- Communicated operational concerns to the team and managed timesheets and payroll
Education
National Certificate - Hospitality Management
National Senior Certificate
Skills
Opera PMS
Adaptable learner
Detail-oriented
Effective communication
Microsoft PowerPoint
Customer service
Problem solving
Goal-oriented
Time Management
Excellent organizational abilities
Attention to detail
Strong communication skills
Team Collaboration
Resourceful in overcoming challenges
Quick to adapt and eager to learn
Highly Motivated to succeed
Meeting deadlines
Certification
- Australian Driver's License
- Australian Police check
- Licensed obtained to work with children
Languages
English
Afrikaans
Timeline
Sales Associate
Meriton Suites Head Office
04.2025 - CurrentRead More
Business Development Executive
Mercure Sydney Parramatta
07.2024 - 01.2025Read More
Reservations Consultant
Novotel Sydney Parramatta
07.2024 - 01.2025Read More
Sales Administrator - short term, due to immigration
Accor - Pullman Cape Town City Centre
10.2023 - 12.2023Read More
Business Optimization Manager
Protea Hotel by Marriott Durbanville
01.2022 - 10.2023Read More
Reservations Manager
Protea Hotel by Marriott Victoria Junction
07.2017 - 10.2021Read More
Senior Banqueting Coordinator
Protea Hotel by Marriott Sea Point
02.2015 - 06.2017Read More
Assistant Marketing
Protea Hotel by Marriott Fire & Ice
07.2010 - 11.2013Read More
Reservations/Revenue/Marketing Manager
Dolphin Beach Hotel
10.2007 - 06.2010Read More
Vredenburg High School
National Senior Certificate
Read More
Cape Peninsula University of Technology
National Certificate from Hospitality Management
Read More
Personal Information
- Driving License: Australian Driver's License
- Work Permit: Licensed obtained to work with children
- ID Type: Police check