Nicole Wong
Truganina,VIC
Summary
Detail-oriented and community-focused professional with a strong background in stakeholder engagement, compliance administration, and public-facing roles. Skilled in managing competing priorities, responding to customer concerns, and supporting operational processes with precision and professionalism. Proven ability to thrive in dynamic environments and foster positive interactions with clients, tenants, and the broader community.
Overview
9
9
years of professional experience
Work History
Marketing and Events Coordinator
E.I.G. Developments Pty Ltd
05.2023 - Current
- Plan, execute, and evaluate marketing campaigns and community events for Opalia Plaza, enhancing foot traffic and tenant engagement
- Develop promotional materials, manage social media content, and collaborate with local businesses and council stakeholders to strengthen community presence
- Coordinate event logistics, including vendor bookings, onsite activations, and post-event reporting
- Maintain strong relationships with tenants through regular communication, responding to their concerns, gathering feedback, and ensuring a supportive and collaborative environment
- Strengthened relationships with vendors and partners, ensuring reliable support for future events
Senior Administration and Settlement Officer
E.I.G. Developments Pty Ltd
04.2019 - 05.2023
- Supported end-to-end administration of residential land projects, including managing price lists and stock availability to ensure accurate and timely sales updates
- Assisted in the successful launch of new residential developments (Opalia Estate) by coordinating documentation, preparing sales kits, and supporting sales team
- Prepared and reviewed sales contracts, ensuring completeness, compliance, and accurate execution by all parties
- Managed pre- and post-sale documentation, maintained sales registers, and monitored key dates for cooling off, finance approval, and settlement milestones
- Prepare sales and settlement reports for internal stakeholders, providing insights and updates on sales performance
- Acted as the primary point of contact for clients throughout the settlement process, providing updates, responding to queries, and coordinating with legal and conveyancing teams to ensure smooth transactions
- Performed core settlement officer duties, including coordinating communication with clients, solicitors, realtors, and other professionals involved in the transaction process and ensuring settlement deadlines were met
- Assisted in training new team members on company policies and best practices for effective settlements management
Administrative Officer
E.I.G. Developments Pty Ltd
04.2017 - 04.2019
- Provided administrative support to the sales and settlement team for residential land developments
- Assisted in maintaining and updating price lists and stock availability
- Supported the preparation and distribution of sales contracts and marketing materials
- Reviewed client documentation for accuracy and followed up on missing or incomplete items
- Liaised with internal staff, external solicitors, and clients to provide updates and assist in resolving basic queries
- Assisted in compiling sales and settlement reports for management and project teams
Phone Repair Technician
Digizone
09.2016 - 01.2017
- Maintained detailed records of all completed repairs, helping identify patterns in device malfunctions over time
- Assisted customers with setting up newly repaired devices, ensuring proper functionality before leaving the store
- Maintained a well-organised workspace, ensuring all tools and parts were readily available for efficient repairs
- Conducted thorough quality control checks after each repair to guarantee optimal performance of devices
Education
Certificate IV - Human Resources Management
Swinburne Open Education
Melbourne, VIC11-2025
Bachelor of Commerce - Economics And Finance
University of Melbourne
Parkville, VIC07-2016
Skills
- Community engagement and customer service
- Conflict resolution and issue escalation
- Stakeholder and tenant liaison
- Risk and safety awareness
- Accurate documentation and report writing
- Proficient in Microsoft Office and CRM systems
Languages
English
Chinese (Cantonese)
Chinese (Mandarin)
Timeline
Marketing and Events Coordinator
E.I.G. Developments Pty Ltd
05.2023 - Current
Senior Administration and Settlement Officer
E.I.G. Developments Pty Ltd
04.2019 - 05.2023
Administrative Officer
E.I.G. Developments Pty Ltd
04.2017 - 04.2019
Phone Repair Technician
Digizone
09.2016 - 01.2017
Certificate IV - Human Resources Management
Swinburne Open Education
Bachelor of Commerce - Economics And Finance
University of Melbourne
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