Nicole Wright
Engadine
Summary
Professional manager with high standards and focus on achieving results. Proven ability to oversee operations, manage teams, and ensure excellent service quality. Reliable, adaptable, and skilled in team collaboration and conflict resolution. Known for strong leadership and communication skills.
Overview
19
19
years of professional experience
Work History
Duty Manager Supervisor
Engadine Bowling Club
10.2017 - Current
- Assisted in coordinating daily operations to ensure efficient service delivery.
- Handled large amounts of money.
- Constant use of complex excel spreadsheets and other programs.
- Supported staff training programs to enhance team performance and customer satisfaction.
- Monitored inventory levels and reported discrepancies to maintain stock accuracy.
- Engaged with customers to address inquiries and resolve issues effectively.
- Participated in staff meetings, providing input on service improvements and team dynamics.
- Adapted quickly to changing environments and prioritized tasks efficiently under pressure.
- Implemented new operational procedures to optimize efficiency and reduce expenses.
- Cultivated a positive work environment, boosting employee morale and job satisfaction.
- Managed daily operations, ensuring smooth functioning of all aspects of the business.
- Ensured compliance with industry regulations and company policies, mitigating potential risks and liabilities.
- Streamlined team communication for improved workflow, leading to increased staff productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Senior Hairdresser
Impressions Hair Studio
01.2007 - 09.2017
- Developed customized hair care solutions based on individual client needs and preferences.
- Trained junior staff on advanced cutting techniques and product knowledge for improved performance.
- Excelled in great customer service
- Implemented inventory management practices, reducing waste and ensuring product availability.
- Collaborated with clients to create innovative styles, enhancing salon reputation through word-of-mouth referrals.
- Analyzed client feedback to refine services and improve overall customer experience in the salon.
- Streamlined appointment scheduling process using salon management software to increase efficiency and reduce wait times.
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
- Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
- Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
- Increased salon revenue through upselling additional services and retail product sales.
- Evaluated and adjusted client treatments based on their unique hair type, texture, and condition, ensuring optimal results and satisfaction.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
Uniform Shop Coordinator Volunteer
Laguna Street Public School
02.2021 - 08.2025
Education
Certificate 4 in Business Administration
MCI Institute
Provide First Aid, CPR & Resuscitation
Allens Training
RSA & RCG
EOT
Robbery Response, Workplace Bullying & Harrasment
Barringtons
Managing Pschosocial Hazards in The Workplace
Barringtons
Heathcote High School
Customer Service Excellence & Engagement Program
Michelle Pascoe
Diploma in Leadership & Management
Barringtons
11-2023
Certificate 4 Units in Accounting
Open Training & Education Network
01-2021
Certificate 4 in Leadership & Management
Barringtons
01-2020
Skills
- Health and safety compliance
- Policy enforcement
- Customer service focus
- Operational efficiency
Timeline
Uniform Shop Coordinator Volunteer
Laguna Street Public School
02.2021 - 08.2025
Duty Manager Supervisor
Engadine Bowling Club
10.2017 - Current
Senior Hairdresser
Impressions Hair Studio
01.2007 - 09.2017
Certificate 4 in Business Administration
MCI Institute
Provide First Aid, CPR & Resuscitation
Allens Training
RSA & RCG
EOT
Robbery Response, Workplace Bullying & Harrasment
Barringtons
Managing Pschosocial Hazards in The Workplace
Barringtons
Heathcote High School
Customer Service Excellence & Engagement Program
Michelle Pascoe
Diploma in Leadership & Management
Barringtons
Certificate 4 Units in Accounting
Open Training & Education Network
Certificate 4 in Leadership & Management
Barringtons
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