Nicole Zammit
Traralgon,VIC
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
26
26
years of professional experience
Work History
Retail Assistant
The Shoeroom
01.2012 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
Retail Manager
CUE
01.2003 - 12.2009
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
Intergration Aide
Traralgon Special Development
01.2003 - 12.2003
- Promoted positive behavior and social skills among students by modeling appropriate interactions and utilizing reward systems.
- Increased student participation through the implementation of visual aids and hands-on activities.
- Supported students in achieving academic goals by providing targeted assistance during classwork and assessments.
- Participated in professional development opportunities to stay current on best practices in inclusive education and classroom management techniques.
- Enhanced student integration by providing one-on-one support and modifying learning materials.
Hairdresser
Efbee Hair Salon
01.2000 - 12.2002
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Recorded notes for future reference about customer preferences and services delivered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Apprentice Hairdresser
Wieselmann Hair Salon - Hairdresser Melbourne
01.1998 - 12.2002
- Assisted hair stylists with colorwork by applying base colors and toners.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
Education
High School Diploma -
Maryvale High School
Morwell, VIC12.1997
Skills
- Customer Assistance
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
- POS System Operation
- Flexible schedule availability
Timeline
Retail Assistant
The Shoeroom
01.2012 - Current
Retail Manager
CUE
01.2003 - 12.2009
Intergration Aide
Traralgon Special Development
01.2003 - 12.2003
Hairdresser
Efbee Hair Salon
01.2000 - 12.2002
Apprentice Hairdresser
Wieselmann Hair Salon - Hairdresser Melbourne
01.1998 - 12.2002
High School Diploma -
Maryvale High School
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