Nicole Zrnik

• Self-motivated, with a strong sense of personal responsibility.
• Streamlined payroll processing by implementing efficient data entry and verification procedures.
• Prepared invoices for client, based on operator's job cards.
• Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
• Established employee payroll files and updated existing files with new information.
• Compiled data from timesheets and other records to determine hours worked and pay rate.
• Performed reconciliation of payroll accounts on a regular basis.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Collaborated with director to ensure timely completion of projects within budget constraints.
• Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
• Analyzed overtime costs against budget projections on a periodic basis.
• Maintained accurate records of all payroll transactions.

• Visit and assess what elderly clients need in the way of a support worker on a weekly basis.
• Contributed to case reviews of client status and progress.
• Collaborated with family members to ensure that all elderly clients needs were met.
• Assisted in developing individualised care plans through My Aged Care for elderly clients.
• Assisted with activities of daily living such as bathing, grooming, dressing and toileting.
• Coordinated transportation services for medical appointments and attend doctor appointments, shop for groceries, and run errands.
• Worked closely with clinical staff to support therapeutic and behavioral plans.
• Performed administrative duties such as filing paperwork, answering phones, scheduling appointments and ordering supplies.
• Rostering of support workers was also part of my role.
  

• Onboarding new clients for in-home services end to end until their file completion.
• Warm hand over new clients to their coordinate for their future service needs once on boarding has been completed.
• Customer engagement, both face to face and over the telephone, including personally attending their private residences to assist in completing paperwork.
• Building rapport and forming relationships with new clients and stakeholders.
• Maintaining a professional, yet empathetic demeanor to vulnerable clients and clients who have special needs.
• Providing holistic in-home care options to clients in a transparent and clear way that they feel comfortable exploring.
• Breaking down barriers where clients (or their families) have been disinterested in in-home care, however after having conversations with me openly about our service offerings, have decided to accept our services and have happily maintained them going forward.

Stock Controller/Audit

• Registering vehicles with NSW Service for demonstrator vehicles.
• Manage incoming and outgoing calls while recording accurate messages.
• Tracked outgoing orders to provide shipping status to guests.
• Read sales orders to obtain required vehicle and located vehicles in other dealerships or process a new build.
• Engage other dealerships for inhouse swaps for specific vehicles for guest.
• Book trucks for pick up and drop offs of swapped vehicles.
• Do monthly builds to ensure adequate levels of stock are maintained.
• Audit monthly guest records in accordance with Toyota Australia policies.

Service Advisor

• Book in vehicles for scheduled services.
• Monitor progression of vehicle during service.
• Call guests with any concerns or additional works required.
• Laise with manufacturers on any vehicle issues.
• Inform guests of any recalls
• Collect and return business cars to our fleet guests.

Delivery Coordinator

• Worked closely with sales team/stock controller to provide information regarding product availability and due dates.
• Register new vehicles with Services NSW either online or in person. Attend Service NSW for plate swaps and new personalised plate issued.
• Book in deliveries with guests.
• Run guests through operations of new vehicle, pair phone etc.
• Organise first service at 1000kms
• Laise with management on monthly deliveries