Nicole Hao Ding
Summary
Dedicated and results-driven lending professional with over 15 years of experience in the financial industry. Proven track record of success in originating, underwriting, and managing a diverse portfolio of loans across residential, commercial, and consumer segments. Strong expertise in credit analysis, risk assessment, and regulatory compliance, combined with exceptional interpersonal skills to build and maintain client relationships. Adept at identifying opportunities, mitigating risks, and delivering tailored financing solutions to meet clients' needs and objectives. Seeking to leverage extensive experience and expertise to drive business growth and contribute to the success of a dynamic lending institution.Proven leader in financial and marketing sectors, adept at relationship building and business development. At CBA, exceeded sales goals through effective client management and strategic partnerships. Skilled in new business generation, consistently enhancing customer satisfaction and operational efficiency. Demonstrates exceptional team motivation and client relations, ensuring significant growth and success.
Overview
17
17
years of professional experience
Work History
Relationship Manager Premier Banking Eastern
CBA
Sydney, NSW
10.2020 - Current
- Built and maintained relationships with new and existing high-net-worth clients while providing personalized financial advice and comprehensive banking solutions to meet their needs and objectives.
- Consistently exceeded sales goals by cultivating a strong network of professional contacts and referrals.
- Collaborate with internal stakeholders, such as wealth management specialists, financial planners, product experts, to deliver comprehensive solutions and address clients' needs effectively.
- Participate in networking events, seminars, and community activities to enhance the bank's visibility and attract new clients.
Managing Director
Ray White Mascot
Sydney, NSW
07.2019 - 10.2020
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Develops and implements business plans, budgets, policies and procedures for the office.
Branch Manager
ANZ Bank
Sydney, NSW
04.2015 - 07.2019
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Lead, train, coach and motivate branch staff in effective sales, service and credit quality methodologies.
Marketing Manager
Vista Mascot Pty. Ltd
Sydney, NSW
05.2014 - 04.2015
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Business Development Manager
ANZ China
Shanghai China
03.2012 - 07.2013
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
Loan Manager
LCL International
Sydney, NSW
04.2007 - 02.2012
- Develop new loan business, provide a superior level of client relations and promotes the sale and service culture through coaching, guidance and team members motivation.
- Oversee the marketing, originations, underwriting, processing and closing of deal. Obtain funding from local, regional and national lenders for both commercial and residential properties.
- Recommended the suitable mortgage loan product to the customers depending on their need and wishes and guided them along until we reached a suitable product customized for them.
Legal Assistant
MGL Lawyers
Sydney, NSW
07.2009 - 07.2011
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Organized documents to manage paper and electronic filing systems of clients.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
Education
Conveyancing Law & Practice - Law
Macquarie University
Sydney, NSW02.2009
Bachelor of Commerce - Accounting
Macquarie University
Sydney, NSW01.2004
Skills
- Relationship building and management
- Business Development
- New business generation
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Relationship Manager Premier Banking Eastern
CBA
10.2020 - Current
Managing Director
Ray White Mascot
07.2019 - 10.2020
Branch Manager
ANZ Bank
04.2015 - 07.2019
Marketing Manager
Vista Mascot Pty. Ltd
05.2014 - 04.2015
Business Development Manager
ANZ China
03.2012 - 07.2013
Legal Assistant
MGL Lawyers
07.2009 - 07.2011
Loan Manager
LCL International
04.2007 - 02.2012
Conveyancing Law & Practice - Law
Macquarie University
Bachelor of Commerce - Accounting
Macquarie University