Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Marie Holland

Gorokan

Summary

Dynamic Assistant Manager at Spendless Shoes with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in team leadership and conflict resolution, I foster a collaborative environment while ensuring compliance with safety regulations. Recognized for mentoring staff and improving operational efficiency through effective inventory management.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Spendless Shoes
04.2021 - 03.2023
  • Assisted in daily operational tasks to ensure efficient team workflow.
  • Supported management in scheduling and organizing team activities.
  • Gained knowledge of inventory management systems for effective stock control.
  • Collaborated with team members to streamline communication processes.
  • Helped maintain a clean and organized workspace to promote safety and efficiency.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Participated in training sessions to enhance product knowledge and customer service skills.
  • Provided feedback on process improvements to enhance team performance and productivity.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Education

Completed 10th Year -

Gorokan Highschool
Gorokan, NSW

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Conflict resolution
  • Retail operations
  • Multitasking and organization
  • Workplace safety compliance
  • Employee supervision
  • Product and service sales
  • Customer service and satisfaction
  • Work alone or within a team setting

Timeline

Assistant Manager

Spendless Shoes
04.2021 - 03.2023

Completed 10th Year -

Gorokan Highschool
Nicole Marie Holland