Nicole Marie Holland
Gorokan
Summary
Dynamic Assistant Manager at Spendless Shoes with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in team leadership and conflict resolution, I foster a collaborative environment while ensuring compliance with safety regulations. Recognized for mentoring staff and improving operational efficiency through effective inventory management.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Spendless Shoes
04.2021 - 03.2023
- Assisted in daily operational tasks to ensure efficient team workflow.
- Supported management in scheduling and organizing team activities.
- Gained knowledge of inventory management systems for effective stock control.
- Collaborated with team members to streamline communication processes.
- Helped maintain a clean and organized workspace to promote safety and efficiency.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Participated in training sessions to enhance product knowledge and customer service skills.
- Provided feedback on process improvements to enhance team performance and productivity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
Completed 10th Year -
Gorokan Highschool
Gorokan, NSWSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Conflict resolution
- Retail operations
- Multitasking and organization
- Workplace safety compliance
- Employee supervision
- Product and service sales
- Customer service and satisfaction
- Work alone or within a team setting
Timeline
Assistant Manager
Spendless Shoes
04.2021 - 03.2023
Completed 10th Year -
Gorokan Highschool