Nicole (Nikki) Laughton

- Assigning tasks and overseeing offshore team of 4 members

- Opening and general set up of office each morning

- General data entry as requested by property managers

- Creating and processing invoices

- Setting up client/creditor profiles and payment options

- Updating/entering client/creditor bank details

- Creating and charging client fees

- Coordinating key collections with clients and trades

- Calculating lease break fees for property managers

- Allocating new business leads and creating client introduction emails

- Contacting utilities and owners corporations for new tenancy commencements

- Distributing and receipting of petty cash

- Ordering of For Lease boards

- Answering and directing reception overflow calls

- General email management and delegation to relevant departments

- Organize daily schedules for teams of up to 19 members combined

- Facilitate communications between renters and owners

- Prepare rental analysis reports and pricing for owners

- Advertise properties on sites such as REA, Domain etc

- Conducting 1 on 1's

- Managing Complaints

- Managing timesheets, leave requests and cover

- Compiling monthly stats for cabinet meetings

- Participating in managerial meetings

- Recruitment and training of new team members

- Creating and implementing processes and procedures

- Creating and implementing training guides

- Providing first aid as a first aid officer when required

- Assisting with Open/Routine inspections when required

- Answering and directing reception overflow calls

- Communicating with renters and owners to facilitate inspections

- Overseeing allocated rental stocklists

- Responding to customer enquiries

- Conducting Open/Routine inspections

- Assisting with property research and marketing

- Assisting property managers with data entry when required

- Reception relief when required

(inc. answering of phone calls, assisting walk ins and general admin)

- Opening/Closing of store

- Greeting customers

- Suggesting suitable options and locating merchandise

- Maintaining a tidy and organised environment

- Visual merchandising and restocking within store

- Bank/Cash handling

- Apparel ordering