Nicole Sally Oakley
Kooralbyn
Summary
Proven leader with a track record of enhancing customer satisfaction and team productivity at Ingles Markets Inc. Expert in customer service and multitasking, I've driven significant improvements in service delivery and operational efficiency. Skilled in training and mentoring, my innovative strategies have consistently boosted performance and profitability, demonstrating a commitment to excellence and a strong ability to motivate and manage teams effectively.
Overview
31
31
years of professional experience
Work History
Scanning Manager
Ingles Markets Inc
03.2021 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Waitress and Bartender
St. Bernards Hotel
01.2020 - 02.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
Winery Supervisor
Sarabah Vineyard & Winery
01.2010 - 06.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved issues quickly to maintain productivity goals.
- Established clear priorities and production quality standards.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Insurance Adjuster
NCO Financial Co
03.2004 - 02.2009
- Collaborated with other departments within the organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
- Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
- Expedited claim resolution by coordinating with repair professionals to obtain accurate estimates for damages and repairs needed.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
Service Station Manager
Shell of Australia
02.1994 - 01.1999
- Reduced employee turnover by fostering a positive work culture and offering competitive compensation packages.
- Enhanced customer satisfaction by implementing efficient service station procedures and processes.
- Ensured seamless communication within the team by holding regular meetings focused on addressing concerns or sharing updates.
- Analyzed financial data to identify areas for cost reduction while maintaining quality service standards.
- Implemented safety protocols to minimize workplace accidents, creating a secure environment for both employees and customers.
- Led a team of service station employees, providing training and guidance to improve overall productivity and efficiency.
- Managed daily operations for optimal performance, streamlining workflow and reducing waste.
Education
High School Diploma -
Emmanuel College
Gold Coast, QLD12-1992
Skills
- Customer service
- Strong multitasking
- Highly reliable
- Training and mentoring
- White Card Holder
- RSA & RSG
Timeline
Scanning Manager
Ingles Markets Inc
03.2021 - 11.2024
Waitress and Bartender
St. Bernards Hotel
01.2020 - 02.2021
Winery Supervisor
Sarabah Vineyard & Winery
01.2010 - 06.2020
Insurance Adjuster
NCO Financial Co
03.2004 - 02.2009
Service Station Manager
Shell of Australia
02.1994 - 01.1999
High School Diploma -
Emmanuel College
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