- Hiking
- Walking
- Pilates
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Adventure Travel
- I enjoy cooking for friends and family gatherings
- Volunteer Work
- Reading
Nicoletta Wooster
Point Cook,Australia
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Dedicated to team building, leading and motivating, as well as building excellent customer relationships. Known for strong focus on training and professional development to enhance performance outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Part-time Volunteer
Royal Children’s Hospital
08.2024 - Current
- Range of activities supporting children, families and staff, working across all areas of the hospital. Assisting with bedside distraction, participating in age appropriate play activities, and supervision when a family members are absent.
- Responsible for care of siblings of patients, or to provide support to families of patients by offering respite care when required.
- Providing way finding assistance to families, including use of online check-in systems, and providing information on hospital facilities.
Tram Driver / Customer Service
Yarra Trams, Southbank Depot
05.2023 - 07.2023
- Tram driver responsible to ensure personal and passenger safety, reporting all safety related issues to Operations, including tram, rail safety, OH&S and environmental concerns and non-conformances.
- Ability to meet timetabling requirements, delivering a reliable service to passengers. Punctuality was a critical factor of employment.
- Customer service duties contributing to the passenger experience, including effective public address announcements, providing assistance, information and advice to customers.
Store Manager (Part-Time)
Spoilt Gifts and Homewares
08.2007 - 01.2023
- Duties included customer service, building positive relationships with customers and providing personalized shopping experiences, management of sales and registers, achieving sales targets, receiving of goods, banking, markup of goods, pricing and display of stock. Merchandising in-store and front window displays. Attending managers meetings and trade fairs.
- Involved with store promotions and marketing. Liaising with product suppliers, and creation of new entries into inventory management system. Responsible for monitoring and maintenance of stock levels, and stock takes throughout the year. Training of new staff.
- Online duties included liaising with customers and suppliers, entering details of stock onto website, editing and publishing website, managing, packaging and dispatch of orders. Entering online sales and customer data into spreadsheets.
- Involved with store promotions and marketing.
Medical Receptionist (Part-Time)
The Foot Clinic (TFC) Podiatry
05.2021 - 04.2022
- Responsible for patient and visitor service, building positive relationships with patients, creating a warm, welcoming and nurturing environment.
- Duties included opening and closing the clinic, answering the telephone and enquiries, scheduling and managing appointments, ensuring accuracy of all forms and documentation, processing billing and payments using medical software, liaising with Medicare/private health funds/other medical service providers.
Early Childhood Educator (Full-Time)
St Peter’s Early Learning Centre
04.2004 - 12.2007
- Worked with children aged 3 to 6 years old, providing care and education, and supporting families and staff to achieve individual goals. Supporting preschool team in accordance with the Centre’s objectives and policies.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Planning, preparation and implementation of the program. Recording and documentation of the children’s learning journey for evaluation and education purposes.
- I also participated in Yooralla Society’s Early Childhood Intervention Services Preschool Inclusion Program, supporting children with special needs, creating customized learning strategies to accommodate various abilities.
Education
Bachelor of Teaching - Early Childhood Education
Charles Sturt University
Melbourne, VICDiploma of Social Science - Childcare
University of Melbourne School of Early Childhood Development
Melbourne, VICMedical Reception And Terminology Short Course - Medical Reception And Terminology
Wesley Institute of Training
01.2021
Tram Driving & Customer Service
Yarra Trams
Melbourne, VIC05-2023
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Adaptability and dependability
- Relationship building
- Customer service
- Decision-making
- Foreign language proficiency (Italian)
- Cultural awareness
- Disability awareness
- Attention to detail
Accomplishments
- Awarded Lady Gowrie ‘Jean Adamson Memorial Study Scholarship’ for Early Childhood, attending Reggio Emilia Study Tour in Italy.
- Supervised teams of up to 6 staff members.
- Compiled inventory lists and worked with vendors for product special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Achieved daily performance objective by introducing task management tools.
- Provided weekly report highlighting achievements and overall performance analysis
- Achieved consistently higher sales promoted via merchandising and front-window displays
- Achieved improved accuracy of customer database though verbal and written communications with clients.
Certification
- Maintain current First Aid and CPR qualifications
Interests
Timeline
Part-time Volunteer
Royal Children’s Hospital
08.2024 - Current
Tram Driver / Customer Service
Yarra Trams, Southbank Depot
05.2023 - 07.2023
Medical Receptionist (Part-Time)
The Foot Clinic (TFC) Podiatry
05.2021 - 04.2022
Store Manager (Part-Time)
Spoilt Gifts and Homewares
08.2007 - 01.2023
Early Childhood Educator (Full-Time)
St Peter’s Early Learning Centre
04.2004 - 12.2007
Bachelor of Teaching - Early Childhood Education
Charles Sturt University
Diploma of Social Science - Childcare
University of Melbourne School of Early Childhood Development
Medical Reception And Terminology Short Course - Medical Reception And Terminology
Wesley Institute of Training
Tram Driving & Customer Service
Yarra Trams
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