Nicolette Akras
Melbourne
Summary
Hardworking and reliable employee with background in management, operating cash registers, waitressing, bar and kitchen service, stocking merchandise, providing excellent customer service. Highly organised, motivated, proactive and punctual. Works well within team settings providing a positive work environment, as well as being a responsible, respectful and charismatic employee towards staff and customers.
Overview
6
6
years of professional experience
Work History
Duty Manager
Hoyts Eastland
11.2024 - Current
- Supervised daily operations to ensure compliance with company standards and procedures.
- Resolved customer complaints efficiently, enhancing overall guest satisfaction and loyalty.
- Coordinated staff scheduling to optimise resource allocation and maintain service levels.
- Trained new employees on operational protocols and customer service excellence.
- Implemented process improvements that streamlined workflows and reduced operational delays.
- Conducted comprehensive stock audits to ensure inventory accuracy and integrity.
- Managed time efficiently in order to complete all tasks within deadlines.
- Obtained First Aid certificate
Administration Assistant
Akas Industries
03.2024 - Current
- Organised and managed multiple calendars, prioritising and responding to emails and scheduling meetings
- Maintained inventory of office supplies and equipment, ensuring that the office was stocked with necessary items
- Assisted with payroll processing, including verifying and entering employee time sheets
- Edited and formatted documents and presentations for accuracy, clarity, and consistency
Intern
Monash University Museum of Art
08.2025 - 10.2025
- Supported team in conducting research and analysis for ongoing projects.
- Assisted in developing presentations and reports.
- Collaborated with cross-functional teams to streamline communication processes.
- Managed project documentation, ensuring accuracy and consistency across files.
- Contributed to process improvement initiatives, enhancing overall operational efficiency.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
F & B Attendant, Barista, Bartender and Team Leader
Atlantic Group
07.2023 - 09.2025
- Demonstrated knowledge of the bar's menu and drink recipes to customers
- Monitored guests’ alcohol consumption and followed responsible alcohol service protocols
- Ensured compliance with safety and sanitation regulations
- Ensured store cleanliness and tidiness
- Demonstrated excellent problem-solving skills by quickly resolving customer complaints and inquiries
- Served customers with a smile, resulting in repeat visits and positive word-of-mouth referrals
- Collaborated with kitchen staff to ensure timely delivery of food orders
- Replenished supplies and restocked items to maintain a clean and organised work area
- Cross-trained in multiple areas, providing flexibility and allowing for better customer service
Fierce Champion (Mainstream & LUX)
Hoyts
10.2022 - 11.2024
- Trained new employees on company policies, procedures, and customer service standards
- Trained new employees on POS operations and procedures
- Trained and supervised new bar staff on menu items, customer service, and safety protocols
- Trained and supervised staff to ensure quality standards were met
- Worked collaboratively with other staff to ensure efficient and timely preparation of orders
- Greeted guests warmly and promptly upon arrival, creating a positive first impression of the establishment
- Explained the menu, answered questions and made recommendations to guests to ensure they had a pleasant dining experience
- Processed payments accurately and efficiently to ensure a smooth checkout process for guests
- Addressed customer complaints and inquiries politely and professionally to ensure customer satisfaction
Bartender
The Swan Hotel
03.2024 - 09.2024
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Maintained a clean and organised bar area, ensuring compliance with health and safety standards
- Processed payments and balanced the register at the end of the shift
Crew Member (Mainstream & LUX)
Hoyts
01.2022 - 10.2022
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Assisted customers with locating items and providing product information
- Cleaned and restocked cinemas in timely fashion
- Maintained a clean and organized bar, ensuring compliance with health and safety regulations
- Operated and maintained coffee and espresso machines, ensuring proper maintenance and cleanliness
- Maintained kitchen equipment and appliances, ensuring they were clean, safe, and in proper working order
- Monitored food safety procedures to ensure compliance with regulations and prevent cross-contamination
- Managed food orders to ensure that customers receive their orders in a timely manner
- Obtained RSA certificate
Cook and Cashier
Lucky Corner
02.2020 - 09.2020
- Operated cash register, collected payments and provided accepting cash and credit card payments, issued receipts and provided change.
- Wiped down counters and assembly station to remove debris and maintain cleanliness.
- Cleaned grills and fryers to maintain cleanliness.
- Operated ovens, fryers safely to prevent kitchen accidents.
- Grilled and deep fried various foods from meats and fish to potatoes. Replenished food items from inventory and rotated ingredients.
Education
VCE Certificate -
East Doncaster Secondary College
Doncaster, VIC12.2022
Bachelor of Arts - Sociology
Monash University
Melbourne, VIC09-2026
Bachelor of Art History And Curation (Fine Art) -
Monash University
Melbourne, VIC09-2026
Skills
- Teamwork
- Customer Service
- Communication Skills
- Leadership
- Ability to Learn Quickly
- Ability to Multitask
- Time management
- Team supervision
- Cash management
Languages
English
Native or Bilingual
Greek
Professional Working
Timeline
Intern
Monash University Museum of Art
08.2025 - 10.2025
Duty Manager
Hoyts Eastland
11.2024 - Current
Administration Assistant
Akas Industries
03.2024 - Current
Bartender
The Swan Hotel
03.2024 - 09.2024
F & B Attendant, Barista, Bartender and Team Leader
Atlantic Group
07.2023 - 09.2025
Fierce Champion (Mainstream & LUX)
Hoyts
10.2022 - 11.2024
Crew Member (Mainstream & LUX)
Hoyts
01.2022 - 10.2022
Cook and Cashier
Lucky Corner
02.2020 - 09.2020
VCE Certificate -
East Doncaster Secondary College
Bachelor of Arts - Sociology
Monash University
Bachelor of Art History And Curation (Fine Art) -
Monash University
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