Nicolette Stewart
Everton Park ,Queensland
Summary
Collaborative hardworking individual with a strong, intrinsic ability to work autonomously. Dedicated to partnering with colleagues and clients to promote positive communication to work towards solutions in alignment with policies, legislation the legal frameworks. Documented strengths in building and maintaining relationships with a diverse range of stakeholders using trained and certified conflict resolution skills, therapeutic crisis intervention and de-escalation techniques.
Overview
13
13
years of professional experience
Work History
Child Safety & Disability Support Practitioner
Family Contact Supervisor (Profit & Not for Profit Organisations)
01.2022 - 01.2023
- Responsible for the delivery of quality service to young people under Child Protective Services or NDIS.
- Maintained a safe living environment by enforcing house rules and addressing behavioural concerns promptly and effectively.
- Assist in developing life skills & provide support identified under individualised case and safety plan management to high-risk children in residential care settings.
- Assisted residents with daily living activities, promoting self-sufficiency and independence.
- Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
- Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
- Developed strong relationships with residents, fostering trust and open communication to address personal issues.
- Enhanced youth development by implementing individualized care plans and engaging in therapeutic activities.
- Maintained confidentiality of sensitive resident information in accordance with HIPAA regulations.
- Organised recreational outings for residents, encouraging positive social engagement within their local community.
- Collaborated with multidisciplinary teams to provide comprehensive support for resident needs and goals.
- Participated in regular staff meetings, sharing insights on resident progress and contributing to program improvements.
- Served as a positive role model by exhibiting appropriate behaviour management strategies during difficult situations.
- Contributed to a supportive residential atmosphere by modelling healthy behaviours and boundaries for residents to emulate.
- Implemented behaviour modification techniques, resulting in improved resident interactions and reduced conflicts.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Safely transport children and families to appointments, access visits, extracurricular activities, school or any other confirmed location (including regional locations).
- Supervise children or young people in their home or the community and ensure their needs are being met
- Supervise family access visits.
- Complete written reports reflecting the interactions between the child and their family members during access visits, including production of documents supplied to Department of Child Safety and The Court.
- Record keeping, case notes and incident reporting in alignment with the Child Protection Act.
- Maintain communication with management staff and liaise as required with personnel to report and repair any health and safety issues, significant risk of harm, including emergency services and after hours.
- Updated health histories and collaborated with medical professional while attending in-person client appointments.
- Championed a positive work environment by fostering open communication channels among staff members and encouraging teamwork.
- Delivered exceptional care to diverse populations while respecting cultural differences and unique medical requirements of each patient group.
- Improved efficiency within the practice by proactively identifying bottlenecks in workflow processes and implementing targeted improvements.
- Coordinated referrals to hospital services or specialists for additional support.
- Enhanced patient outcomes by implementing evidence-based practices and closely monitoring progress.
- Served as a mentor to clients providing guidance on daily life routines, care, support and emotional first-aid.
EA to Managing Director - 10 Year Contract
Bassett Barks Pty Ltd
05.2010 - 09.2020
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw complex negotiations with suppliers for favourable contract terms that led to cost savings.
- Cultivated a strong organisational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
- Managed risk effectively by instituting comprehensive mitigation strategies across the operations.
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Reported issues to higher management with great detail.
Events Specialist - 12 Month Contract
Chartered Accountants Australia and New Zealand
01.2015 - 12.2015
- Managing and maintaining relationships with key stakeholders
- Member Engagement event design, delivery and execution through 380 individually assigned events within 12-month period.
- Coordinate member community groups and committees
- Interact with members via inquiries, phone calls, and other face-to-face and online engagement
- Utilising CRM (Salesforce) for case management, reporting, and monitoring
- Led onsite execution of events, overseeing setup, breakdown, and troubleshooting any issues as they arose while maintaining composure under pressure for professional outcome every time.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Built and managed relationships with key clients and partners to drive growth.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Managed budgets effectively, consistently staying within financial constraints while maximizing resource allocation for optimal results.
Education
Psychology
Australian College of Applied Professions
Brisbane12.2024
CERT III INVESTIGATIVE SERVICES -
PICA
Brisbane12.2024
Certificate in De-escalation & OVA Training - Peace And Conflict Resolution Studies
Resolution Education
Brisbane, QLD04.2024
THERAPEUTIC CRISIS INTERVENTION -
Certificate
01.2022
QLD HUMAN RIGHTS COMMISSION -
Certificate
01.2022
NDIS QUALITY & SAFEGUARDS COMMISSION -
Certificate
01.2022
SMART PUPS FOSTER CARER -
12.2019
Skills
- Therapeutic Intervention
- Compliance Monitoring
- Regulatory knowledge
- Reporting Requirements
Licenses And Registrations
- QUEENSLAND EMPLOYEE WWC CHECK - expiry 05-05-2025
- QUEENSLAND EMPLOYEE LCS7 CHECK - Child Safety Personal
- VALID BLUE CARD WORKING WITH CHILDREN
- VALID YELLOW CARD DISABILITY WORKER SCREENING
- EVIDENCE OF FULL COVID-19 VACCINATION
- OPEN LICENCE
References
- SUE JOSEPH, Managing Director, Bassett Barks Pty Ltd, suej@bassettbarks.com.au
- LISA-MARIE CANHAM, Child Safety & Disability Support, Infinity CS, 0407 503 054
Timeline
Child Safety & Disability Support Practitioner
Family Contact Supervisor (Profit & Not for Profit Organisations)
01.2022 - 01.2023
Events Specialist - 12 Month Contract
Chartered Accountants Australia and New Zealand
01.2015 - 12.2015
EA to Managing Director - 10 Year Contract
Bassett Barks Pty Ltd
05.2010 - 09.2020
Psychology
Australian College of Applied Professions
CERT III INVESTIGATIVE SERVICES -
PICA
Certificate in De-escalation & OVA Training - Peace And Conflict Resolution Studies
Resolution Education
THERAPEUTIC CRISIS INTERVENTION -
Certificate
QLD HUMAN RIGHTS COMMISSION -
Certificate
NDIS QUALITY & SAFEGUARDS COMMISSION -
Certificate
SMART PUPS FOSTER CARER -
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