Overview
Work History
Timeline

Nicolette Wallace

Ingle Farm,SA

Overview

22
22
years of professional experience

Work History

Nightfill Assistant Manager

Drakes Supermarkets
10.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Bakery Department Manager

Drakes Supermarkets
10.2018 - 10.2023
  • Streamlined bakery operations by creating efficient production schedules based on demand trends and customer needs.
  • Consistently met or exceeded health department inspection standards by prioritizing cleanliness throughout the Bakery Department''s daily operations.
  • Improved employee retention within the Bakery Department by fostering a positive work environment and addressing concerns promptly.
  • Continually exceeded sales targets by actively promoting bakery products through sampling events and special promotions.
  • Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
  • Ensured consistency in product offerings by standardizing recipes and processes across the Bakery Department.
  • Maintained strict adherence to food safety guidelines to ensure the highest quality products were provided to customers.
  • Enhanced customer satisfaction by ensuring timely and efficient completion of bakery orders.
  • Contributed to the store''s overall success by actively participating in staff meetings, sharing best practices, and collaborating with peers on company-wide initiatives.
  • Implemented innovative merchandising techniques that resulted in an appealing display and increased product visibility.
  • Collaborated with other department managers to create cross-promotional displays, driving overall store sales.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained cleanliness and hygiene in bakery premises.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Managed all baking operations professionally and handled all problems confidently.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Bakery Assistant

Drakes Supermarkets
07.2012 - 07.2018
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Washed dishes and sanitized prep area at end of each shift.
  • Stored, labeled and replenished supplies in compliance with food safety regulations.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
  • Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
  • Operated commercial kitchen equipment and tools.
  • Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
  • Demonstrated versatility by mastering multiple roles within the bakery, including cashier duties, baking, decorating, and packaging products.
  • Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.
  • Enhanced teamwork within the bakery staff through open communication channels that fostered collaboration on daily tasks and problem-solving matters.

Front End Cashier Assistant

Drakes Supermarkets
05.2002 - 07.2012
  • Built rapport with clientele by engaging in friendly conversation while processing transactions.
  • Assisted customers with finding products, providing them with a positive shopping experience.
  • Ensured accurate financial records by carefully counting cash drawer at the beginning and end of each shift.
  • Promoted a safe shopping experience for all patrons by adhering to company safety protocols and reporting potential hazards promptly.
  • Contributed to team success by willingly covering shifts for colleagues when needed or requested.
  • Prevented theft and loss by consistently monitoring the front-end area for any suspicious activity or behavior.
  • Handled high-pressure situations with ease, effectively managing long lines during peak hours.
  • Fostered a positive environment for both staff and customers through effective communication skills and a welcoming demeanor.
  • Exceeded company expectations through exceptional attendance record and punctuality on a daily basis.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.

Timeline

Nightfill Assistant Manager - Drakes Supermarkets
10.2023 - Current
Bakery Department Manager - Drakes Supermarkets
10.2018 - 10.2023
Bakery Assistant - Drakes Supermarkets
07.2012 - 07.2018
Front End Cashier Assistant - Drakes Supermarkets
05.2002 - 07.2012

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Nicolette Wallace