Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Personal Information
Affiliations
Timeline
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Nicolette (Nikki) Tod

Cherrybrook, Sydney,NSW

Summary

Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.

Knowledgeable professional offering many years of experience working with committees. Adept at developing and managing events, raising capital, and managing outreach strategies. Focused Committee Member seeking to make a difference in operations by contributing to the success of the committee. Talented communicator with good planning, problem-solving and relationship-building abilities.

Overview

25
25
years of professional experience

Work History

P&C Band Committee President

Cherrybrook Public School
Cherrybrook, Sydney, New South Wales
01.2020 - 07.2023
  • Directed Band Program, ensuring quality delivery through oversight of 16+ parent volunteers for 172 students across 4 bands.
  • Administered a budget of over $120,000 and managed assets worth over $200,000.
  • Prepared annual budget forecasts and strategic financial plans for program longevity.
  • Partnered with Treasurer to oversee fund allocation and manage invoices and salaries.
  • Negotiated contracts for 1 Conductor and 9 Music Tutors regarding employment terms and pay rates.
  • Maintained effective communication between School Executive, Parents, and Students to promote collaboration.
  • Led fundraising efforts, achieving over $55,000 in revenue from various initiatives during 2022/2023.
  • Executed planning for CPS P&C Father & Son and Father & Daughter Camps for 100 participants, managing logistics and finances independently.
  • Established fundraising strategies to increase financial support for programs and services.
  • Negotiated contracts with vendors, suppliers and other partners.

Patient Liaison, Front Desk Concierge

Sydney Adventist Hospital , Cancer Support Centre
Sydney, New South Wales
03.2018 - 05.2020
  • Directed cancer patients, carers, and families to appropriate information and services at Cancer Support Centre.
  • Accompanied patients to medical appointments for support and guidance.
  • Contributed knowledge and life experience to assist individuals facing cancer challenges.
  • Liaised with healthcare professionals and relevant services to enhance patient care.
  • Facilitated access to vital resources for cancer patients and their families.
  • Provided administrative assistance to streamline operations and improve service delivery.
  • Engaged in grassroots organizing to promote awareness of available cancer support services.
  • Fostered strong client relations through effective communication and interpersonal skills.

Brand Ambassador, Public Speaker, Receptionist

Heart Foundation NZ
Auckland, New Zealand
01.2014 - 09.2017
  • Served as receptionist at Auckland National Office, handling travel arrangements and supporter follow-ups.
  • Recruited sponsors and donations for research as a volunteer.
  • Managed database administration and performed various administrative tasks
  • Processed lottery payments while managing general administration duties within the database.
  • Represented National Heart Foundation in media appearances across magazine print and television news channels.
  • Assisted in creating an online support website and marketing videos to promote heart health.
  • Delivered speeches at fundraising events, sharing personal heart disease experiences with 300 attendees at any one time.
  • Collaborated with Auckland Hospital Cardiac Unit to update support resources for patients and families.

Senior Account Manager

Exposure by Design - A Division of Media Technology Ltd
Auckland, New Zealand
06.2008 - 01.2009
  • Managed and expanded existing design customer base while identifying prospective clients.
  • Formally presented company credentials to secure new accounts and generate leads.
  • Consistently exceeded all performance targets through business growth and development strategies.
  • Promoted offset and digital printing, graphic design, and media replication services to corporate clients.
  • Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
  • Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.

Business Development Manager

Hyde Group Advertising Limited
Auckland , New Zealand
01.2007 - 06.2008
  • Identified prospective clients and generated new business leads to expand client base.
  • Developed and managed design concepts as well as branded marketing collateral.
  • Successfully secured numerous retail and brand accounts against four major competitors.
  • Delivered comprehensive advertising services including print management and media placement.
  • Hyde Group Advertising is a large Auckland based, full service agency delivering services including; print management, creative, above and below the line promotions, media placement, and event management.

Senior Account Manager

Image Centre Ltd
Auckland, New Zealand
06.2005 - 12.2006
  • Managed portfolio of key accounts while identifying growth opportunities and new business development.
  • Oversaw all aspects of client needs, including website development, digital asset management, and brand identity.
  • Successfully retained existing clients and acquired 12 new clients for portfolio expansion.
  • Facilitated development of design concepts and corporate identity for various clients.
  • Image Centre is New Zealand's premier full-service visual communications provider, based in Auckland, and employing over 100 people.

Senior Account Manager

Fairfax Magazines - Lifestyle Titles (NZ)
Auckland, New Zealand
09.2004 - 04.2005
  • Maximized advertising revenue by managing four major Auckland agencies and all Wellington agencies.
  • Achieved 135% of sales target, generating over $1.1 million against an $810,000 budget.
  • Secured new clients including PAMS, Sunseeker Travel Marketing, and Frucor.
  • Identified and developed untapped opportunities to enhance client relationships.

Agency Key Account Manager

Telecom Directories Limited (NZ)
Auckland, New Zealand
12.2003 - 08.2004
  • Coordinated booking of all advertising within Yellow Pages, White Pages, and online platforms.
  • Managed 30 advertising agencies and media houses in Auckland, overseeing over 500 clients.
  • Achieved 2% growth across client base, surpassing first quarter targets by approximately 20%.

Senior Advertising Executive

Informa Publishing (UK) Ltd
London, UK
08.2002 - 07.2003
  • Managed sales department for International Freighting Weekly Newspaper, liaising with production and editorial teams.
  • Negotiated sponsorship contracts with Virgin Atlantic Cargo, DHL, and City Sprint to drive revenue.
  • Increased page yields through strategic sales initiatives and targeted client engagement.
  • Scheduled and attended appointments with clients based throughout London, UAE, Sweden.
  • Prepared advertising sales contracts and submitted to clients for sign off.

National Advertising Sales Manager

IDG Worldwide Communications
Auckland, New Zealand
10.2000 - 07.2002
  • Planned one, two, and three-year budgets to ensure financial stability.
  • Co-managed marketing budget to optimize resource allocation.
  • Negotiated partnerships with booksellers and clients to expand reach.
  • During my tenure, the magazine had its top two record revenue issues, with an increase in yield and market share.
  • Prepared reports on sales results and presented them at monthly meetings.
  • Coached, developed and motivated team to achieve revenue goals.
  • Identified key clients and built relationships to increase the customer base in Auckland and Sydney.
  • Attended conferences and workshops related to the field in order to stay up-to-date.
  • Attracted clients, negotiated contracts and closed deals through sales strategies and personable demeanor.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.

New Business Manager

Grey Advertising Worldwide
Auckland, New Zealand
11.1998 - 07.2000
  • Managed new business revenue targets while developing and securing new leads and projects.
  • Coordinated design, copywriting, printing, and media placement for promotional campaigns.
  • Contributed to growth of Grey Group, a leading global marketing communications firm with 432 offices in 154 cities across 96 countries.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Negotiated contracts and agreements with suppliers, vendors, and partners to optimize costs.
  • Assisted senior management with long-term strategic planning initiatives.
  • Developed strategies to acquire new clients and grow existing accounts.

Education

Leadership Performance program -

Steel Performance Consultants Ltd
Auckland, New Zealand
01-2006

Leadership, Motivation and Team Building program -

NZ Institute of Management
Auckland, New Zealand
12.2002

Presentation Skills Certificate - Sales

Deloitte Touche Tohmatsu
Auckland, New Zealand
01-2002

Sales Development - Sales And Account Management

David Forman Associates Ltd
Auckland, New Zealand

High School Diploma -

Lynfield College
Auckland, New Zealand
01-1986

Skills

  • Budget management
  • Contract negotiation
  • Fundraising strategy
  • Stakeholder engagement
  • Team leadership
  • Event planning
  • Client relations
  • Administrative oversight
  • Problem solving
  • Effective communication
  • Strategic thinking
  • Collaboration skills
  • Project management
  • Change and growth management
  • Strategic business planning
  • Analytical skills
  • Process improvement
  • Business acumen
  • Resource utilization
  • Consulting
  • Contract management
  • Quality control planning
  • Competitor research
  • Executive performance management
  • Market research
  • Negotiation tactics
  • Team collaboration
  • Conflict resolution
  • Risk mitigation
  • Account management
  • Problem-solving aptitude
  • Multitasking
  • Policies and procedures
  • Portfolio management
  • Teamwork
  • Goal setting
  • Interpersonal skills
  • Continuous improvement
  • Coaching and mentoring
  • Results orientation

Volunteer Experience

  • Trained as a mentor with Project K (at risk teenagers)
  • Radio Lollipop, Starship Children’s Hospital
  • Heart Foundation: Heart Health Ambassador / Go Red For Women public speaker / Patient Advocate
  • Sydney Adventist Hospital Cancer Support Center: Patient Liaison / Concierge
  • Canteen Volunteer at Cherrybrook Public School
  • President Cherrybrook Public School Band Committee (P&C)

Languages

English

Personal Information

  • Age: 55
  • Hobbies: Photography, Gardening, Interior design, Community Volunteer
  • Date of Birth: 08/01/69
  • Nationality: New Zealand
  • Marital Status: Married

Affiliations

  • My spare time is spent supporting my children's various activities, as well as gardening, painting, boating, beach activities, and hiking

Timeline

P&C Band Committee President

Cherrybrook Public School
01.2020 - 07.2023

Patient Liaison, Front Desk Concierge

Sydney Adventist Hospital , Cancer Support Centre
03.2018 - 05.2020

Brand Ambassador, Public Speaker, Receptionist

Heart Foundation NZ
01.2014 - 09.2017

Senior Account Manager

Exposure by Design - A Division of Media Technology Ltd
06.2008 - 01.2009

Business Development Manager

Hyde Group Advertising Limited
01.2007 - 06.2008

Senior Account Manager

Image Centre Ltd
06.2005 - 12.2006

Senior Account Manager

Fairfax Magazines - Lifestyle Titles (NZ)
09.2004 - 04.2005

Agency Key Account Manager

Telecom Directories Limited (NZ)
12.2003 - 08.2004

Senior Advertising Executive

Informa Publishing (UK) Ltd
08.2002 - 07.2003

National Advertising Sales Manager

IDG Worldwide Communications
10.2000 - 07.2002

New Business Manager

Grey Advertising Worldwide
11.1998 - 07.2000

Leadership Performance program -

Steel Performance Consultants Ltd

Leadership, Motivation and Team Building program -

NZ Institute of Management

Presentation Skills Certificate - Sales

Deloitte Touche Tohmatsu

Sales Development - Sales And Account Management

David Forman Associates Ltd

High School Diploma -

Lynfield College
Nicolette (Nikki) Tod