Nicole Yuting GAO

• Managed and updated databases, maintained records, and handled financial processing while also coordinating designated events and serving as the primary point of contact for inquiries.
• Facilitated communication among various stakeholders, including managers, employees, vendors, and external agencies such as Adelaide City Council & Adelaide Airport, demonstrating effective liaison and negotiation skills.
• Developed and executed efficient rostering/scheduling strategies, optimizing staff allocation for shifts in accordance with business demands and labor regulations.

• Coordinated cross-functional teams and aligned project objectives with organizational goals, implement strategies that resulted in streamlined processes and improved overall efficiency, particularly in collaboration with Adelaide Development Economic Agency.

• Managed multiple retail stores within Adelaide Airport, excelling in sales and customer service
• Led a team of 18 customer service representatives, achieving 100% results for mystery shopper programs
• Developed and implemented agile customer service strategies, resulting in positive customer feedback.
• Developed and executed performance management programs to increase employee engagement and productivity.
• Facilitated team-building exercises that fostered collaboration and communication among department members.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Oversaw the administration of online learning platforms, ensuring seamless user experiences for trainees at all levels.
• Excellent communication skills, both verbal and written.

• Subcontracted with Department of Human Service, specializing in editing of diverse reports, suah as assessments of occupational injury, labor ability assessments, labor dispute arbitration for local government entities.
• Digitalisation of 70 reports and performed daily data entry for 90 reports, ensuring precision in processing datas into internal government database..
• Undertook day-to-day supervision of the administrative team, managing their activities and workload, resolving complex or unusual issues requiring specialized knowledge.
• Managed events, including open day and coordinated bookings for various functions and training activities, such as first aid training and uniform ordering.
• Contributed to the development of policies and procedures, ensuring timely updates to meet quality assurance requirements.
• Directed correspondence, and requests for information to the most appropriate personnel, ensuring the effective management of operational issues.
• Assisted in the training of new and existing administrative staff within the organization.

• Reduced attrition by 80% through the strategic implementation of attendance and performance plans, fostering a more engaged and committed team.
• Developed and executed effective business strategies to attract new customers and enhance overall profitability, contributing to the growth and success of the organization
• Coordinated and executed successful corporate events, conferences, and seminars, overseeing all aspects from initial conceptualization to post-event evaluation.
• Cultivated and maintained robust relationships with vendors, venues, and key stakeholders, leveraging strong negotiation skills to secure favourable contracts and terms, thereby enhancing the overall success of events.
• Implemented innovative marketing strategies to promote events, resulting in a substantial increase in attendance and heightened participant engagement.