Nicoli Beswick
Ocean Vista,TAS
Summary
I am looking for a role where I can thrive and be challenged. As I have recently been made redundant from my position at Serco due to economic conditions, it is time for me to transition into a new career.
With over 13 years dedicated to my most recent position, I am loyal and commited to the organisation I work for.
I am confident in my skills and attributes, and believe in conjunction with my experience and enthusiasm I would be an asset to your organisation.
Overview
13
13
years of professional experience
Work History
Performance Optimisation Consultant
Serco
03.2018 - 10.2024
- Operated in compliance with Quality framework system and remained current with processes and procedures
- Prepared tailored cross-site technical and quality communications as required
- Identified trends at individual, team and site level and supported any change initiatives
- Ensured all legal and regulatory compliance obligations were met for the client
- Report on performance risks, drivers and impacts
- Prepared and analysed reporting to identify outliers and areas of opportunity
Performance Optimisation Lead
Serco
02.2012 - 11.2016
- Assessed performance and delivery to make recommendations of alternative methodologies and/or technical improvements
- Facilitated regular progress meetings, providing transparent updates and addressing any concerns in a timely manner
- Proactively addressed potential risks or challenges by conducting root cause analysis and developing appropriate mitigation plans when necessary
- Established a culture of continuous learning, fostering an environment conducive to professional development and growth opportunities
- Ensure all new processes were documented and communicated effectively to all staff
- Promoted the value of governance and compliance as required
- Collaborated with stakeholders to align performance objectives with business goals and strategies
Education
Bachelor of Business Administration And Management -
University of Tasmania
TASAdvanced Diploma of Hospitality Management -
Drysdale
TASSkills
- Highly professional
- Strong communication skills
- Leadership and management qualities
- Honest and reliable
- Proficient in analysis, problem solving and decision making
- Report generation, interpretation and analysis
- Trustworthy and empathetic
- Strong computer literacy skills
- Ability to work unsupervised
- Able to build strong relationships
Licences and Training
- Full open Drivers Licence
- Working with Vulnerable People
- First Aid Certificate
- Mental Health First Aid Certificate
Timeline
Performance Optimisation Consultant
Serco
03.2018 - 10.2024
Performance Optimisation Lead
Serco
02.2012 - 11.2016
Bachelor of Business Administration And Management -
University of Tasmania
Advanced Diploma of Hospitality Management -
Drysdale
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