Overview
Work History
Education
Skills
Card holder and Certificates
Timeline
Generic

Nicollah Watson

Cooran

Overview

7
7
years of professional experience

Work History

Retail Sales Associate

Big W
07.2018 - 10.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
  • Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
  • Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
  • Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.
  • Collaborated with team members in achieving storewide goals, fostering a positive work environment centered on teamwork and mutual success.
  • Trained new employees on company policies, procedures, product knowledge, and selling techniques, improving team performance overall.
  • Greeted customers and provided outstanding customer service.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.

Sales Associate

Prouds Jewellers
08.2022 - 01.2023
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
  • Collaborated with fellow sales associates to achieve team sales goals consistently each month.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
  • Enhanced store reputation through effective communication and relationship-building with clients.

Hospitality Worker

Opal Aged Care
10.2023 - Current
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Communicated with residents to promptly resolve complaints and address inquiries.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.

Education

High School Diploma -

Burnside State High School
Burnside
11-2020

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Customer assistance
  • Retail sales
  • Customer engagement
  • First Aid and CPR
  • Store opening and closing
  • Flexible schedule
  • Product knowledge
  • Cash register operation
  • Store maintenance
  • Stocking and receiving
  • Professional appearance
  • Phone etiquette
  • Policy and procedure adherence
  • Stock replenishment
  • Order processing
  • Fitting room maintenance
  • Friendly and outgoing
  • Customer follow-up
  • Food preparation
  • Cleaning and sanitizing
  • Supply restocking
  • Food safety
  • Prep work

Card holder and Certificates

- Blue Card 

- Yellow Card

- Certificate 2 in Business

- Certificate 2 in Tourism

- First Aid and CPR

Timeline

Hospitality Worker

Opal Aged Care
10.2023 - Current

Sales Associate

Prouds Jewellers
08.2022 - 01.2023

Retail Sales Associate

Big W
07.2018 - 10.2022

High School Diploma -

Burnside State High School

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Nicollah Watson