NICOLLE BARNES
Buxton,NSW
Summary
Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
13
13
years of professional experience
Work History
Manager of Operations
Clarky's Towing
08.2019 - Current
- Enhanced patient engagement through the provision of emotional support, companionship, and encouragement throughout difficult situations.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Partnered with vendors and suppliers to effectively manage and budget.
- Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Nursing Assistant
Warrigal Care
01.2012 - 01.2019
- Provided support to patients in managing their routine bathing, grooming, and hygiene requirements.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Consistently ensured that patient vitals were checked and recorded accurately to assist in treatment planning.
- Enhanced patient engagement through the provision of emotional support, companionship, and encouragement throughout difficult situations.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Documented patient information and care activities in electronic health record.
- Followed directions of licensed nurses to administer medications and treatments.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Supported needs of 150 + residents under long-term care.
Education
TAFE NSW
Campbelltown, NSW01.1998
Skills
- Logistics Management
- Decision-Making
- Customer Service
- Staff Management
- Team Leadership
- Strategic Planning
- Operations Management
- Goal Setting
- Financial Management
- Social Media Marketing
- Budget Development and Management
- Negotiation
- Business Planning
AIN in home care 26 years
worked in home care for 26 years as an Nursing Assistant
private care worker 3 years Nursing Assistant
Additional Information
worked with children and disability clients in there homes.
Timeline
Manager of Operations
Clarky's Towing
08.2019 - Current
Nursing Assistant
Warrigal Care
01.2012 - 01.2019
TAFE NSW
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