Nicolle Green
Toongabbie,NSW
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
27
27
years of professional experience
Work History
Personal Carer
Private Care
01.2017 - 01.2024
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Liaised with key accounts to deliver targeted administrative household support.
- Provided compassionate and patient-focused care to cultivate well-being.
Canteen Assistant
Matthew Pearce Public School
02.2014 - 12.2017
- Demonstrated respect, friendliness and willingness to help wherever needed, both with adults and children.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Officer
JLT Insurance Brokers
06.2012 - 12.2013
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Handled customer inquiries and suggestions courteously and professionally.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
Sales Assistant
National Hearing Care
12.2011 - 06.2012
- Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
- Established rapport with customers using active listening and interpersonal skills.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Assistant/ Store Manager
Jacqui E
02.2004 - 11.2011
- Managed efficient cash register operations.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Prioritized helping customers over completing other routine tasks in store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Motor Vehicle Underwriter
QBE Insurance Group
08.1996 - 01.2004
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
Education
Certificate III - Aged Care , Home And Community Crae
TAFE NSW
Parramatta, NSW12.2019
No Degree - Higher School Certificate
Grantham High School
Seven Hills NSW12.1981
Skills
High level communication skills
High level Customer service skills
Able to work independently and as part of a team
Patient Care
Word Processing
Emotional Support
Organizational Skills
Teamwork and Collaboration
Interpersonal Communication
Timeline
Personal Carer
Private Care
01.2017 - 01.2024
Canteen Assistant
Matthew Pearce Public School
02.2014 - 12.2017
Customer Service Officer
JLT Insurance Brokers
06.2012 - 12.2013
Sales Assistant
National Hearing Care
12.2011 - 06.2012
Sales Assistant/ Store Manager
Jacqui E
02.2004 - 11.2011
Motor Vehicle Underwriter
QBE Insurance Group
08.1996 - 01.2004
Certificate III - Aged Care , Home And Community Crae
TAFE NSW
No Degree - Higher School Certificate
Grantham High School
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