Nicolle Vianna Planski Silva
Forde
Summary
Motivated, dedicated, and hardworking individual with excellent interpersonal skills. Proactively seeks opportunities for personal and professional growth. Demonstrates expertise in maintaining organized and tidy environments. Possesses strong comprehension abilities and is a quick learner. Committed to ensuring customer satisfaction and delivering exceptional experiences. Diligently manages food quality, stock levels, and transactions, while prioritizing staff training to optimize service.
Overview
2
2
years of professional experience
Work History
Cafe Manager
06.2022 - 01.2024
- Responsible for direct contact with customers, making meals, coffee quality, service organization, and refilling components that are running out
- Organization to ensure the quality and patron of the restaurant's meals.
Casual Employee (Commi Chef)
Canberra Institute of Technology
10.2022 - 01.2023
- Customer service and preparation of meals (Breakfast and Lunch)
- Organization to ensure the quality of the meals
- Empathy and politeness to ensure the customer's best experience.
Education
Hospitality Management -
Canberra Business and Technology College
12.2023
Cookery Course (Certificate 3) -
Canberra Business and Technology College
12.2022
English Course (Academic Level) -
Canberra Institute of Technology
12.2020
High School -
Escola Sao Vicente de Paulo (Brasil)
12.2017
Skills
- Sympathy
- Proactivity
- Enthusiasm
- Organization
- Intelligence
- Coffee Shop Operations
- Staff Management
- Sales Tracking
- Operational Efficiency
References
- Amelia Joan Chapman, 0437828865
- Max Bakermeyer, 0426165054
Languages
Spanish
Full Professional
Portuguese
Native or Bilingual
Timeline
Casual Employee (Commi Chef)
Canberra Institute of Technology
10.2022 - 01.2023
Cafe Manager
06.2022 - 01.2024
Hospitality Management -
Canberra Business and Technology College
Cookery Course (Certificate 3) -
Canberra Business and Technology College
English Course (Academic Level) -
Canberra Institute of Technology
High School -
Escola Sao Vicente de Paulo (Brasil)
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