Nida Hakimzadah

• Enhanced crew performance by implementing effective training strategies
• Collaborated with management to identify areas for improvement and develop comprehensive training programs.
• Facilitated open communication between crew members, promoting teamwork and collaboration.
• Trained other employees in customer service, food safety, and performance requirements.
• Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
• Maintained cleanliness and organisation of the dining area, ensuring a pleasant atmosphere for customers.
• Managed cash register transactions, processed orders on the POS system, and accepted cash and card payments.
• Promptly resolved customer complaints, escalating major issues to the supervisor.

• Resolved customer issues promptly and professionally, ensuring the problem was fixed.
• Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
• Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
• Register handling to process sales and returns
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.

• Maintained clean and organised dining areas for an optimal customer experience.
• Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
• Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
• Assisted in training new waitstaff members, contributing to a cohesive team environment.

* Referees upon request