Nida Kittiyachavarit

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Increased repeat business by providing exceptional customer service and building rapport with patrons.
• Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

• Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
• Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
• Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
• Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
• Ensured compliance with health code regulations by maintaining strict cleaning protocols within the caf.
• Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
• Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
• Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
• Increased sales through effective upselling techniques and recommending appropriate menu items.
• Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
• Supported sustainability initiatives by sourcing eco-friendly products for use within the café setting.
• Contributed to a positive workplace culture by resolving conflicts between team members professionally and efficiently.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
• Maintained high safety standards to ensure secure workplace for all employees and visitors.

● Set up and pack down service operations for the No.10 Store.

● Cashier duties including processing payments via cash, credit cards, and automatic debits; issued receipts, refunds, credits, or change.

● Address customer inquiries promptly via phone and in person.

● Manage inventory and stock levels, ensuring accurate financial transactions.

● Procure stock and goods based on store needs.

● Maintain store appearance in a clean, tidy, and professional manner.

● Deliver customer service, ensuring food and service met high expectations.

● Prepare and serve specialty coffee, tea beverages, and cold drinks.

● Ensure proper operation and maintenance of coffee machines and other equipment.

● Implement marketing plans and promotions within the store.

● Assist with the sale of retail products and flowers.

● Ensure the venue was consistently prepared for service, following company procedures and management instructions.

● Performed cashier duties including processing payments via cash, credit cards, vouchers, and automatic debits; issued receipts, refunds, credits, and change.

● Planned and consulted with chefs on menu items.

● Prepared and coordinated functions and events within the restaurant.

● Handled customer inquiries via phone and social media platforms, including Facebook.

● Managed inventory, stock levels, and financial transactions for the restaurant.

● Purchased stock and goods while adhering to the restaurant budget.

● Maintained up-to-date knowledge of health and safety regulations.

● Ensured compliance with council and government health regulations.

● Created and managed staff duty rosters.

● Conducted staff interviews, training, and supervision.

● Prepared and served specialty coffee, tea beverages, and cold drinks.

● Ensured proper operation and maintenance of bar equipment.

● Coordinated with sales representatives from food and drink suppliers to manage inventory and procure goods.