Nidhaan Singh Dhindsa
Melbourne,Victoria
Summary
IT and Atlassian Consultant with proven expertise in implementing Jira Software and Jira Service Management for large enterprises. Skilled in analyzing business requirements and designing scalable Jira solutions, ensuring seamless cloud-to-cloud migrations and service continuity. Trained in project management methodologies, including Agile and Scrum, facilitating structured delivery and effective governance. Combines technical proficiency with disciplined frameworks to enhance collaboration, optimize IT service operations, and promote continuous improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Consultant - Atlassian
Corptec
Melbourne
04.2025 - 01.2026
- Delivered end-to-end implementations of Jira Software and Jira Service Management for multiple enterprise clients.
- Designed workflows, issue types, screens, field configurations, schemes, and request forms to align with business processes.
- Implemented JSM Assets schemas, object types, attributes, and automation rules to enhance service operations.
- Collaborated with stakeholders to gather requirements and explain technical trade-offs in clear terms.
- Ensured compliance with IT governance and process improvement by adhering to best practices in configurations.
- Provided support for testing, user acceptance testing documentation, and knowledge transfer for client teams.
Customer Sales Executive
Optus
Altona North, Melbourne
08.2024 - 11.2025
- Generated quotes for prospective clients based on their requirements.
- Listened to customer needs to identify and recommend best products and services.
- Produced sales documents, finalised deals and filed records.
- Provided technical support to customers regarding products and services.
- Coordinated IT support services such as hardware and software installation and maintenance.
- Provided technical support to First time users.
Administrative Assistant
Willis Partners
Melbourne
06.2023 - 12.2023
- Managed daily office operations including tracking supplies, updating records, managing mail distribution, and responding to inquiries
- Processed invoices for payment using accounting software applications
- Provided administrative support to the executive team, including scheduling meetings and managing calendars
- Answered incoming calls and routed them to appropriate personnel
- Organized and maintained filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records
- Responded to customer complaints promptly while ensuring their satisfaction with the resolution of issues
- Composed letters, memos, reports, emails, presentations, and other written correspondence as required by management staff.
Project Assistant/Tester
Rolling Anchor Games
Canada
02.2022 - 04.2023
- Completed sound design, sequence selection and compression for post-production purposes in games
- Created and maintained a database of common and known testing defects on Trello software
- Documented, triaged and managed defects in games and worked with developers to facilitate timely resolutions
- Simulated software production environments to allow for enhanced testing
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Facilitated growth and increased brand awareness by working with the sales team to build and maintain key business relationships.
Education
Bachelor of Science, Computer Science Engineering -
Chandigarh University
India06.2022
Masters in Project Management, Information Technology -
RMIT University
Melbourne, VICSkills
- Agile fundamentals (ICAgile)
- Jira software and service management
- Xero and Trello proficiency
- Requirements gathering and stakeholder management
- Client invoicing
- Microsoft Office expertise
- Inventory control
- Client relationship management
Accomplishments
- Vice President of Project Management Chapter at RMIT University
- Student Ambassadors for Social media at RMIT University
Certification
- ICA Agile
References
Available on request
Timeline
IT Consultant - Atlassian
Corptec
04.2025 - 01.2026
Customer Sales Executive
Optus
08.2024 - 11.2025
Administrative Assistant
Willis Partners
06.2023 - 12.2023
Project Assistant/Tester
Rolling Anchor Games
02.2022 - 04.2023
Bachelor of Science, Computer Science Engineering -
Chandigarh University
Masters in Project Management, Information Technology -
RMIT University