Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Nidhi Chandrashekar

Nidhi Chandrashekar

West Hoxton

Summary

Results-oriented Retail Commercial Manager with notable knowledge in financial forecasting and budgeting processes. Providing a strategic and analytical methodology for problem-solving, maintaining strong stakeholder relationships and accomplishing profit targets in a rapidly evolving industry. Committed to leveraging these abilities to drive team success, commercial performance and foster sustainable growth.


Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Commercial Manager

Charter Hall
05.2023 - Current
  • Reduced delinquency rates, through diligently monitoring accounts to identify overdue balances and potential areas of risk by addressing any early signs of financial distress.
  • Developed rapport with debtors by demonstrating understanding of their situations while clearly outlining available solutions for resolving debts owed.
  • Analysed arrears and sales reports and conducted meetings with the team and senior management to monitor and enhance performance of distressed tenants.
  • Tracked tenants' payment patterns, utilising insights to implement customised payment plans and necessary abatements based on the stakeholder's financial situation.
  • Collaborated with other departments including Leasing and Marketing teams to verify customer compliance with payment plans and rental obligations.
  • Successfully completed Bad Debt Write Off and Lock Out Forms in a timely manner whilst ensuring confidentiality at all times.
  • Exceeded bi-annual performance targets for arrears recoveries, contributing to the team and company's overall success.
  • Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
  • Facilitated seamless communication between legal teams and clients, preparing detailed case documentation for legal proceedings when necessary.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.

Administrative Assistant and Reception

Charter Hall
06.2022 - 04.2023
  • Delivered excellent customer service through prompt responses to client inquiries, efficient problem resolution, and building strong relationships with all stakeholders.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimising errors in financial records.
  • Managed budgets and financial reporting, ensuring accurate forecasting and cost control for optimal profitability.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Managed contractor documentation including Public Liability Insurance, licence and site inductions, to ensure compliance with relevant company policies.
  • Proactively compiled monthly sales data to provide support to the Marketing Manager.
  • Weekly and daily Casual Mall Leasing checks to ensure compliance with bookings and site requirements and reporting.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Achieved established KPIs for team and individual performance through a consistent and optimistic focus on customers.

Administrative Assistant

Century 21
11.2021 - 05.2022
  • Answered phone calls, booked appointments, and provided ongoing email support
  • Effective Customer Relationship Management (CRM) and database management through upkeeping a secure filing system
  • Provided Day-to-day support of the company's Director, Property Managers and Sales Executives
  • Prospecting new leads through door knocking and telemarketing
  • Conducting and successfully managing weekly open houses
  • Liaise with vendors and buyers
  • Mentoring & training new staff members
  • Attending property photoshoots and liaising with photographers
  • Processing new applications from potential tenants & consulting the landlord
  • Organising repairs from start to completion
  • Reconciling bank transactions / finances
  • Answering phone calls, greeting clients, booking appointments, email support
  • Completed entry & routine condition reports
  • Diary management & database management
  • Facilitated new lease signings & lease renewals
  • Property marketing and advertisement
  • Curated rental appraisal letters
  • Organising repairs from start to completion

Education

B. Law, B. Criminology -

WESTERN SYDNEY UNIVERSITY
12.2020

High School -

Macquarie Fields High School
12.2019

Skills

  • Proficient in Yardi, PowerBI, Lease Easy, Intelligence Bank, Autom8, Tradeshift and Beakon
  • Microsoft Excel, Powerpoint, Outlook and Word
  • Retail property management
  • Administration and Customer Service
  • Customer relationship management
  • Financial reporting
  • Strategic planning
  • Account management
  • Relationship building
  • Analytical problem solver

Certification

Certificate of Registration - Assistant Agent | Real Estate Academy Australia

  • Stock and Station
  • Real Estate


Retail Property Core | Property Council Academy

  • Certificate of Completion

Accomplishments

  • Australian Air Force Cadets - Corporal Promotion Award

Timeline

Retail Commercial Manager

Charter Hall
05.2023 - Current

Administrative Assistant and Reception

Charter Hall
06.2022 - 04.2023

Administrative Assistant

Century 21
11.2021 - 05.2022

B. Law, B. Criminology -

WESTERN SYDNEY UNIVERSITY

High School -

Macquarie Fields High School

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Nidhi Chandrashekar