Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Nidhi Chopra

Nar Nar Goon North,VIC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Coles Express
Melbourne, VIC
03.2016 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Diploma Of Nursing - Nursing

Acknowledge Education
Melbourne, VIC

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Money handling abilities
  • Microsoft Excel
  • Microsoft Outlook
  • Paperwork Processing
  • Staff Training

Additional Information

Aware of admission and discharge policies of aged care, made several nursing care plans, assisted RNs in wound dressings and wound care.

Experienced-160 hours of clinical placement.

Languages

Hindi
Native or Bilingual
Punjabi
Full Professional
English
Full Professional
Gujarati
Full Professional
Haryanvi
Full Professional

Timeline

Customer Service Representative

Coles Express
03.2016 - Current

Diploma Of Nursing - Nursing

Acknowledge Education
Nidhi Chopra