Nidhi Mittal

• In my role as a Digital Transformation Product Manager, I spearhead the transition of our existing products and services onto new digital platforms. I orchestrate strategic planning, direct product development initiatives, and foster collaboration with stakeholders and project specialists to achieve successful implementation that adds value to the future of the business. Prioritized roadmap in order to achieve product goals and metrics.

As a Customer Experience Product Manager, I ensured that our products and services consistently surpass customer expectations. Leveraging comprehensive analyses of customer data, feedback, and market trends, I orchestrate strategies to enhance our offerings

• My role involved spearheading cross-functional collaboration to create a seamless customer experience, advocating for user-centric design principles throughout the product lifecycle
• I am adept at overseeing agile and cost-effective product development processes while prioritizing timely delivery
• Through rigorous performance tracking and iterative improvements, I was dedicated to advocating for customer needs, nurturing loyalty, and driving sustainable business growth.
• Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
• Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.

As Senior Business Analyst in EDG, I have handled/handling multiple projects from inception to implementation phase

Here is a summary of outcomes of major initiatives that I have worked on - Create, maintain, and co-own the product backlog

• Driving the business requirements process by owning the creation, visualization, documentation, translation, and management of product requirements
• Includes creating a repository of requirements
• Conducting walkthroughs with Development team so they are clear on the overall solution and providing clarifications wherever required
• Handling all Agile ceremonies of Project like Scrums, Sprint planning, Backlog Refinement, Retrospectives - Assisting in prioritizing and creating a roadmap of the opportunities for future forecast by gathering data and pitching in front of key stakeholders
• Assist in creating and co-owning the initiative OKR's in alignment with Tribe's OKR.

Joined as a Senior Business Analyst and gradually progressed as Product Manager, my roles and responsibilities included :

• Prioritized roadmap in order to achieve product goals and metrics.
• Collaborated with sales, marketing, and support teams to launch products on time and within budget.
• Coordinated project planning and execution with team members and team leads.
• Analyzed metrics to measure product performance.
• Developed product documentation to communicate upcoming features and products to internal teams.
• Established criteria for each milestone within product roadmap as means to measure developmental progress.
• Communicated effectively with team members to deliver updates on project milestones and deadlines.
• Set goals and formalized policies to maximize team performance and keep project on-task.
• Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
• Reviewed new opportunities to drive business strategy at planning sessions.
• Maintained positive vendor relations to build strong partnerships.

While my tenure I have been involved in digital transformation journeys of clients like Richemont, Mini, Bunnings by enhancing their websites, technology upgrades and operational changes thereby leading to an enhanced user experience and operational efficiency. I lead a role of versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.

Worked as a Senior Analyst for Vodafone UK in a transformation projects which was a migration from legacy applications to new oracle systems which involving Siebel CRM, Oracle POS and Oracle Merchandising solutions. Interacted with internal customers to understand business needs and translate into requirements and project scope.

• Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
• Created dashboards to monitor and track key performance indicators.
• Generated standard and custom reports to provide insights into business performance.
• Collaborated with stakeholders to identify business needs and data sources.