Nidhi Rawat
Glendenning,NSW
Summary
Detail-oriented delivery and claims processing specialist with a proven track record in customer service and issue resolution. Expertise in managing inquiries and ensuring timely service delivery.
Overview
12
12
years of professional experience
Work History
Amazon Delivery contractor
Amazon
Sydney, NSW
05.2022 - Current
- Delivered packages efficiently to customer locations within designated routes.
- Delivered products safely within established time frames according to customer requirements.
- Followed assigned routes and time schedules for deliveries or pickups.
- Communicated delivery times and instructions to customers, enhancing service clarity.
- Maintained accurate delivery and pickup records, supporting operational efficiency.
- Loaded and unloaded delivery vehicles for optimal space utilization.
- Conducted vehicle inspections to ensure safety compliance during deliveries.
- Followed safety protocols while handling and transporting packages.
- Reported accidents or violations immediately to supervisor and manager.
Customer Service Specialist
Grays Online
Arndell Park, NSW
06.2023 - 01.2026
- Provided customer service by responding promptly to inquiries from claimants regarding their benefits or coverage.
- Coordinated with clients to clarify claim details and resolve issues promptly.
- Processed claims using company software, ensuring timely updates to client records.
- Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
- Maintained detailed records of claim activities, documenting conversations with claimants and representatives for accurate tracking.
- Collaborated with team members to streamline claims processing, enhancing overall accuracy and reducing turnaround time.
- Assisted in training new staff on claims procedures and best practices.
- Maintained up-to-date knowledge of industry regulations affecting claims handling.
- Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.
- Collaborated with other departments within the organization to resolve issues related to claims processing.
- Communicated with other departments to establish action plans and manage open claims to closure.
- Investigated claim discrepancies by gathering necessary documentation and evidence.
- Conducted interviews with involved claims parties and witnesses to gather detailed information and arrange investigations.
- Investigated complex or high-value claims to identify discrepancies and fraud indicators.
- Identified trends in rejected claims to highlight potential system errors and fraudulent activity, informing corrective actions.
- Compiled data from multiple sources for reporting purposes.
- Assessed and conducted negotiations within authority limits to settle claims.
- Documented specific claims by completing and recording forms, reports and logs.
Postal Officer
Australia Post
Sydney, NSW
03.2019 - 09.2022
- Ensured compliance with postal regulations and safety standards.
- Addressed customer inquiries about postal regulations and procedures, ensuring clear understanding of services.
- Assisted customers with inquiries and provided service support.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Resolved customer complaints promptly and professionally, enhancing overall satisfaction.
- Collaborated with team members to streamline daily operations.
- Attended training sessions regularly to stay up-to-date on new procedures and technologies.
- Operated a variety of office equipment including scales, franking machines, scanners and computers.
- Received, sorted and distributed incoming mail according to predetermined sorting schemes.
- Inspected packages for proper labeling and documentation prior to acceptance or delivery.
- Processed outgoing mail by weighing, affixing postage, canceling stamps and preparing for mailing.
- Verified accuracy of address information on letters and packages before dispatching them.
- Maintained accurate records of postal transactions, ensuring compliance with regulations.
- Collected payments from customers for services rendered such as package delivery fees.
- Reported any damaged or lost items to supervisors immediately upon discovery.
Customer Service Representative
Coles
Lane Cove, NSW
07.2014 - 02.2018
- Assisted customers with inquiries and product selection at Coles.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support to enhance overall shopping experience.
- Processed transactions accurately using the point-of-sale system.
- Resolved customer complaints efficiently to ensure satisfaction.
- Managed returns and exchanges according to company policies.
- Provided information about promotions and store policies to customers.
- Cultivated strong customer relationships that fostered repeat business.
- Collaborated with team members to streamline service delivery and enhance customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Master of Arts - Public Relations
Makhanlal Chaturvedi University
India04-2003
Bachelor of Science - Zoology, Botany, Chemistry
Agra College
Agra India06-2000
Skills
- Delivery logistics
- Claims processing
- Customer service
- Vehicle maintenance
- Data analysis
- Document management
Languages
English
Full Professional
Affiliations
Justice of Peace, NSW
Timeline
Customer Service Specialist
Grays Online
06.2023 - 01.2026
Amazon Delivery contractor
Amazon
05.2022 - Current
Postal Officer
Australia Post
03.2019 - 09.2022
Customer Service Representative
Coles
07.2014 - 02.2018
Master of Arts - Public Relations
Makhanlal Chaturvedi University
Bachelor of Science - Zoology, Botany, Chemistry
Agra College