Nidhi Singh
Reservoir
Summary
Driven by background in leading teams within fast-paced environment, with focus on fostering collaboration and achieving project goals. Developed skills in communication and conflict resolution, aiming to transition into new field where these strengths are applicable. Seeking opportunities to leverage transferable skills in dynamic and results-oriented setting.
Overview
3
3
years of professional experience
Work History
Team Leader
Novotel(Accor)
09.2024 - Current
- Deliver exceptional service in fast-paced environment, enhancing guest satisfaction.
- Collaborate with team to streamline operations and elevate dining experiences.
- Meticulously manage food and beverage service, ensuring compliance with hygiene standards.
- Adapt swiftly to changing customer needs and preferences.
- Drive customer retention through personalized service.
- Implement efficient serving techniques, reducing wait times and boosting table turnover rates.
- Foster positive team dynamics, contributing to seamless service flow.
- Assist in training new staff, sharing best practices and industry knowledge.
Customer service representative
Star union daichi
07.2022 - 07.2024
- Customer service representative with 2 years of experience in enhancing customer satisfaction and retention through effective problem-solving and communication strategies.
- Demonstrates adaptability and teamwork by mentoring new hires and fostering strong team dynamics.
- Proficient in utilizing CRM software to analyze customer interactions, aiming to advance customer engagement and loyalty.
- Streamlined customer service processes, reducing response time and boosting satisfaction rates.
- Resolved complex inquiries, ensuring client retention and loyalty.
- Fostered strong team relationships, sharing best practices to enhance overall department performance.
- Mentored new hires, accelerating their onboarding process.
- Proposed and implemented new communication strategies, improving customer engagement.
- Utilized CRM software to track and analyze customer interactions effectively.
- Meticulously documented customer interactions, identifying trends to preempt issues.
- Maintained accurate records, ensuring seamless handoffs between shifts.
Education
Bachelors - accounting and finance
MSG-SGKM Universal
05.2022
Skills
- Problem Solving
- Customer Retention
- Adaptability
- Sales Techniques
- Presentation Skills
- Relationship building
- Client support
- Verbal and written communication
- Leadership
Timeline
Team Leader
Novotel(Accor)
09.2024 - Current
Customer service representative
Star union daichi
07.2022 - 07.2024
Bachelors - accounting and finance
MSG-SGKM Universal
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