Nidhi Tamakuwala
Sydney,NSW
Summary
Dynamic professional with a proven track record in early childhood education at First Step Early Learning Center and exceptional customer service skills honed at Guzman y Gomez. Excelled in curriculum planning and problem-solving, enhancing customer satisfaction and educational outcomes. Adept at fostering teamwork and communication, consistently achieving goals with ethical leadership and adaptability.
Overview
4
4
years of professional experience
Work History
Lead Infant Room Teacher
First Step Early learning center
Tonngabie , NSW
10.2023 - Current
- Developed and enforced positive strategies to encourage good behavior.
- Attended staff meetings to discuss best practices for working with infants and toddlers.
- Created and maintained a clean, organized, and stimulating environment conducive to learning.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Responded promptly to any emergency situations that may arise during class time.
- Prepared educational materials and resources that support curriculum objectives.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Engaged in continuous professional development to stay current with early childhood education practices.
- Participated in staff meetings, workshops, and conferences to discuss and improve instructional methods.
Customer Service Representative
Guzman y Gomez
Seven Hills, NSW
05.2022 - 08.2023
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Strengthened customer retention by offering discount options.
- Resolved customer complaints promptly and efficiently.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Trained and supported new team members to deliver exceptional customer service.
- Contributed to creating a clean and organized work environment to ensure smooth operations.
- Prioritized and organized tasks to efficiently accomplish service goals.
Cashier
Darling Harbour Convenince Store
Sydney, NSW
03.2022 - 07.2023
- Welcomed customers, offering assistance to help find store items.
- Stocked shelves with merchandise when needed.
- Processed sales transactions to prevent long customer wait times.
- Answered customer inquiries regarding store policies and procedures.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Customer Service Representative
Chatkaz Indian Restaurant
Bella Vista, Nsw
06.2021 - 02.2022
- Delivered outstanding service in a fast-paced restaurant environment.
- Assisted customers with menu selections, and ensured orders were processed accurately.
- Maintained high levels of customer satisfaction by resolving concerns promptly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed positive relationships with customers through friendly interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
BBA - Business Administration And Management
La Trobe University
Sydney, NSW03-2022
Masters in Teaching - Teaching(Birth-12)
Western Sydney University
Sydney, NSWSkills
- Teamwork and cooperation
- Curriculum planning
- Documentation and record keeping
- Decision-making
- Adaptability and flexibility
- Patience and calmness
- Active listening
- Positive and professional
- Customer satisfaction
- Ethical leadership
- Problem-solving abilities
- Communication skills
Languages
Hindi
Professional
English
Professional
References
References available upon request.
Timeline
Lead Infant Room Teacher
First Step Early learning center
10.2023 - Current
Customer Service Representative
Guzman y Gomez
05.2022 - 08.2023
Cashier
Darling Harbour Convenince Store
03.2022 - 07.2023
Customer Service Representative
Chatkaz Indian Restaurant
06.2021 - 02.2022
BBA - Business Administration And Management
La Trobe University
Masters in Teaching - Teaching(Birth-12)
Western Sydney University