Nidusha Fernando
Reservoir,VIC
Summary
Customer service and daily operations experience with strong communication across management and security. Maintains safe, welcoming environments and prioritizes tasks for consistent service delivery. Capable of independent work during evenings, weekends, and public holidays.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Shopping Centre Services Attendant
Westfield
Doncaster, VIC
03.2025 - Current
- Guided customers to store locations and amenities, enhancing their shopping experience.
- Maintained clean, safe and welcoming customer areas, removing spills and other hazards.
- Facilitated food court operations by managing scullery duties and delivering clean plates to shops efficiently.
- Answered radio calls from management and security, responding promptly to requests.
- Reported maintenance issues, safety concerns and customer complaints to the appropriate team.
- Managed tasks independently during evening shifts to ensure smooth operations. during evening shifts, prioritizing tasks and coordinating with other staff.
Education
Bachelor of Science - Data Science
Swinburne University of Technology
Melbourne, VIC12-2026
Diploma - Information Technology
Swinburne University of Technology
Melbourne, VIC02-2025
Foundation Year - Science/Engineering
Swinburne University of Technology
Melbourne, VIC06-2024
Skills
- Service request response
- Emergency response procedures
- Attention to detail
- Time management
- Working independently
- Teamwork and cooperation
- Verbal communication
- Customer service
Certification
- Diploma in Caregiving
- Certification Elderly Care and Caring for the Disabled
- Certification Customer Service Skills Within Healthcare
- Certification maximizing Customer Engagement for Business Growth
- Certification Data Entry Tools and Techniques
Timeline
Shopping Centre Services Attendant
Westfield
03.2025 - Current
Bachelor of Science - Data Science
Swinburne University of Technology
Diploma - Information Technology
Swinburne University of Technology
Foundation Year - Science/Engineering
Swinburne University of Technology