NIERISA B. BANO
Brisbane City,Australia
Summary
Dynamic Front of House Supervisor at Farah Restaurant with a strong track record in team management and customer service excellence. Enhanced operational efficiency through strategic delegation and comprehensive staff training, leading to a notable increase in guest satisfaction. Proficient in POS systems, fostering a collaborative work environment that drives high performance and service standards.
Overview
10
10
years of professional experience
Work History
Front of House Supervisor
Farah Restaurant
Springhill, Australia
08.2022 - Current
- Developed strategies to improve the efficiency of front-of-house operations.
- Delegated work to staff, setting priorities and goals.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Utilized POS systems to streamline transactions and generate reports.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
FOH Waitress
Farah Restaurant
Springhill , QLD
07.2019 - Current
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Presented food and beverages to guests at tables.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Stocked service areas with supplies during slow periods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Greeted customers and provided menus.
In Room Dining Attendant
W Brisbane
Brisbane Çity, QLD
08.2023 - 04.2025
F&B Waitress/ Hostess
Charleston Harbor Resort and Marina
Mt. Pleasant, USA
11.2017 - 11.2018
Information Officer
Department of Foreign Affairs
Iloilo City, Philippines
07.2016 - 06.2017
Intern
Department of Foreign Affairs
Iloilo City, Philippines
11.2015 - 03.2016
Intern F&B / Cashier
Six Flags Great America
Gurnee, USA
04.2015 - 07.2015
Education
CERTIFICATE IV - COMMERCIAL COOKERY
Mastery Institute Australia
Brisbane City, QLD04.2025
DIPLOMA - HOSPITALITY IN MANAGEMENT
Mastery Institute Australia
Brisbane City, QLD04.2025
BACHELOR OF SCIENCE - TOURISM MANAGEMENT
West Visayas State University
Iloilo City, Philippines04.2016
Skills
- Customer service
- Team management
- Food safety
- POS system
- Hospitality management
- Staff training
- Problem-solving aptitude
- Work station assignments
- Service recovery
References
- ALIREZA SHAMS
Farah Restaurant, Owner, 043-239-5017
0420286493
Languages
English
Full Professional
References
References available upon request.
Timeline
In Room Dining Attendant
W Brisbane
08.2023 - 04.2025
Front of House Supervisor
Farah Restaurant
08.2022 - Current
FOH Waitress
Farah Restaurant
07.2019 - Current
F&B Waitress/ Hostess
Charleston Harbor Resort and Marina
11.2017 - 11.2018
Information Officer
Department of Foreign Affairs
07.2016 - 06.2017
Intern
Department of Foreign Affairs
11.2015 - 03.2016
Intern F&B / Cashier
Six Flags Great America
04.2015 - 07.2015
CERTIFICATE IV - COMMERCIAL COOKERY
Mastery Institute Australia
DIPLOMA - HOSPITALITY IN MANAGEMENT
Mastery Institute Australia
BACHELOR OF SCIENCE - TOURISM MANAGEMENT
West Visayas State University
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