Summary
Overview
Work History
Education
Timeline
Generic

Niesa Khan

Wollongong,NSW

Summary

Client-focused professional with extensive case management experience across diverse populations—including children and young people, refugees, young mothers, and aged care clients. Skilled in needs assessment, care planning, service coordination, and holistic support delivery. Adept at trauma-informed, culturally sensitive, and person-centered practice. Skilled in managing a caseload, facilitating support groups, and connecting individuals with community resources. Ability to provide crisis intervention, advocacy, and evaluation followed by treatment planning.

Overview

7
7
years of professional experience

Work History

Customer Solutions Specialist

Probe
05.2024 - Current
  • Delivered government-funded aged care services, including Home Care Packages (HCP) and Commonwealth Home Support Program (CHSP) services.
  • Conducted client screenings, developed personalized care plans, and
    ensured access to health, wellbeing, and community services.
  • Assisted clients in navigating aged care systems, coordinating services, and maximizing
    their support packages.
  • Utilized case management processes to track progress, update records, and respond to evolving care needs.

Placement/Field Education

Western Sydney University
01.2023 - 05.2023
  • Worked with Western Sydney Local Health District and Transcultural Mental Health Centre to understand and address the gaps in mental health service provision to young mothers.
  • Applied foundational case management strategies: assessing user needs, curating
    tailored content, and coordinating service connections.
  • Developed a digital resource to improve mental health literacy of young mothers including those belonging to Indigenous and CALD backgrounds (Young Well Beings).
  • Conducted panel interviews to understand structural origins of oppression and intersectionality and using them as a guide in strategising the development of the resource.
  • Linked marginalized young mothers with private and government-funded welfare projects/NGOs.
  • Applied principles of self-determination and cultural competence in co-designing the resource with young mothers.


Protection Assistant

UNHCR
11.2020 - 02.2022
  • Conducted comprehensive needs assessments, protection screening, and case planning for refugee families.
  • Facilitated interviews in support of eligibility, status determination, durable solutions, and social needs assessment for Afghan refugees.
  • Consistently applying International and National Law and applicable UN/UNHCR policies, standards, and codes of conduct.
  • Contributing to a country-level child protection plan as part of the overall protection strategy.
  • Participating in individual protection case management including cases of gender-based violence (GBV) and forcibly displaced individuals.
  • Identifying durable solutions for refugees in voluntary repatriation, local integration, and where appropriate, resettlement.
  • Coordinated referrals to health, education, legal, and social services.
  • Maintained detailed case records and collaborated with partner agencies for seamless
    service delivery.
  • Delivered culturally sensitive support in complex, high-pressure humanitarian settings.

Psychologist/Counsellor

SOCH CLINIC
02.2019 - 10.2019
  • Collaborated with clients suffering from mental health issues such as bipolar disorder, depression, post-traumatic stress disorder, anxiety, and family problems.
  • Provided ongoing client education and therapies to assist clients in achieving their treatment goals.
  • Provided collaborative care to locals and refugees by engaging with community resources and facilitating them with appropriate referrals.
  • Worked with other staff members to ensure optimal client care and an environment conducive to healing.
  • Conducted educational workshops and seminars to create awareness among local and refugee youth regarding mental health issues such as relationship conflicts, addiction, and stress management.

Education

Master of Social Work -

Western Sydney University
11-2026

Master of Project Management and Innovation - undefined

University of Strathclyde
01.2020

Bachelor of Science - Psychology

COMSATS University
01.2019

Timeline

Customer Solutions Specialist

Probe
05.2024 - Current

Placement/Field Education

Western Sydney University
01.2023 - 05.2023

Protection Assistant

UNHCR
11.2020 - 02.2022

Psychologist/Counsellor

SOCH CLINIC
02.2019 - 10.2019

Master of Project Management and Innovation - undefined

University of Strathclyde

Bachelor of Science - Psychology

COMSATS University

Master of Social Work -

Western Sydney University

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Niesa Khan