Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Nigam Patel

Marsden Park

Summary

Store Manager with extensive experience at 7-Eleven, excelling in customer service management and team leadership. Proven track record in enhancing employee performance and satisfaction, significantly reducing turnover rates. Skilled in training and mentoring staff, optimizing inventory management, and maximizing sales through innovative merchandising strategies.

Overview

16
16
years of professional experience

Work History

Store Manager

7-Eleven (S. V. Systems PTY LTD)
05.2012 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Store Manager

7-eleven
03.2011 - 05.2012
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.

Store Manager

7-eleven
04.2009 - 03.2011
  • Managed store organization, maintenance, and purchasing functions.
  • Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory control, cash control, and store opening and closing procedures.

Education

Diploma in Hospitality Management - Hospitality Management

TAFE NSW
NSW
06-2008

Bachelor of Science - Biochemistry

Gujarat University
India
04-2006

Skills

  • Customer service management
  • Problem-solving
  • Training and mentoring
  • Team building and leadership
  • Team coaching motivation
  • Staff management and supervision
  • Friendly and positive
  • Multitasking and organization
  • Payroll management

Timeline

Store Manager

7-Eleven (S. V. Systems PTY LTD)
05.2012 - Current

Store Manager

7-eleven
03.2011 - 05.2012

Store Manager

7-eleven
04.2009 - 03.2011

Diploma in Hospitality Management - Hospitality Management

TAFE NSW

Bachelor of Science - Biochemistry

Gujarat University

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