NIGE RIPLEY
Golden Grove,SA
Summary
I am a proficient programmer who has acquired my skills through self-education and further study. Though my techniques may be traditional, I hold a strong commitment to delivering exceptional quality work. I possess a meticulous attention to detail and strive for perfection in all of my deliverables. My forte lies in developing front-end applications and collaborating closely with end users to create tools that optimize productivity. I find great satisfaction in automating repetitive tasks and constructing web applications that cater to the specific needs of users.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Freelancer/Consultant
Self Employed
Adelaide, South Australia
12.2020 - Current
- Collaborate with clients to define project scopes aligned with their objectives, ensuring successful outcomes
- Prepare accurate quotations with clear cost and timeline expectations
- Streamline invoicing for timely and secure payment transactions that promote trust
- Build and maintain strong customer relationships through effective communication
- Design visually appealing, responsive websites that exceed client expectations
- Develop client focused custom web applications.
Business Product Manager
GaP Solutions
Edwardstown, South Australia
12.2023 - 09.2024
- Collaborated with stakeholders to define product requirements
- Identified customer needs and functional requirements within the business platform
- Provided technical guidance during troubleshooting efforts when needed
- Established genuine and trusting relationships with clients and assisted with training where possible
- Worked with engineers to improve user experience and meet user specifications
- Created prototypes and visual mockups for developers
- Assisted with support around problematic customer issues
- Installed and configured business platforms at customer locations
Software Development Engineer
Drakes Supermarkets
Adelaide, South Australia
09.2016 - 12.2023
- Own the end-to-end software development lifecycle, building and delivering custom solutions that meet business needs
- Collaborate with stakeholders, internal staff, and external vendors to ensure seamless integration of third-party software and optimal system performance
- Implement source code control to provide a clear audit trail of development activity, and efficiently deploy solutions to production environments
- Create user-friendly interfaces and manuals, and conduct thorough testing to minimize disruption to business operations
- Develop project scopes and proposals, and manage and customize third-party software solutions
- Collaborate on a Java-based enterprise-level application, contributing to minor code modifications while gaining familiarity with the underlying framework.
IT Store Support Manager
Drakes Supermarkets
Adelaide, South Australia
06.2009 - 09.2016
- Maximized POS system uptime and minimized disruptions to business operations by providing expert technical support to all Drakes supermarkets
- Offered timely and effective remote support to resolve technical issues beyond regular business hours, ensuring uninterrupted service for clients
- Acted as a crucial liaison between POS vendors and Drakes supermarkets, providing technical assistance to resolve issues and improve system functionality
- Tailored unique software requirements in collaboration with POS software developers, ensuring seamless integration into the Drakes Business model and optimal performance
- Efficiently installed POS software both locally and interstate, ensuring full operational integration with existing store processes
- Streamlined store processes by identifying opportunities for improvement and implementing solutions to optimize POS and back-office system functionality
- Continuously improved the POS system by identifying areas for enhancement, automation, increasing efficiency, and improving customer experience
- Facilitated seamless migration to new Drakes stores by converting existing pricing data.
Testing Engineer
Quest Software
Adelaide, South Australia
10.2008 - 06.2009
- Collaborated with Senior Test Manager to plan, coordinate, and execute testing activities for high-quality product releases
- Utilized advanced testing methodologies and tools to rigorously test hardware functionality for system stability, performance, and compatibility
- Conducted thorough testing of software functionality to ensure all features meet requirements and operate as intended
- Collaborated with developers to identify, report, and resolve software bugs, providing valuable insights to improve product quality and functionality
- Developed and executed test cases to identify and report bugs and defects
- Prepared detailed test case reports, documenting testing procedures and results, and shared feedback with development team to optimize product performance and user experience.
Service Manager
GaP Solutions
Adelaide, South Australia
01.2006 - 10.2008
- Coordinated seamless customer installations, exceeded expectations, and managed service technicians in-house and on-site
- As the primary liaison with customers, I prioritized on-site jobs, allocated tasks, and managed invoicing for accurate and timely billing
- Ensured deadlines were met, preventing delays or dissatisfaction
- Maintained high customer satisfaction with exceptional service delivery and reported to the director with regular updates and performance metrics
- Tracked and managed assets to maintain optimal equipment and parts servicing.
Service Technician
GaP Solutions
Adelaide, South Australia
01.2000 - 01.2006
- Installed POS systems into diverse business environments, seamlessly integrating their functionality
- Delivered comprehensive training to clients and end-users, covering all system aspects
- Provided exceptional support for maximum system uptime and minimal business disruption
- Quickly resolved technical issues with timely and effective remote support
- Performed onsite servicing, repairs, and maintenance with advanced diagnostics for optimal functionality
- Offered high-quality customer service and phone support to hundreds of clients, ensuring their satisfaction
- Calibrated and certified scales, ensuring industry-standard compliance and accurate measurements.
Education
Certificate IV in Information Technology -
TAFE SA
Adelaide, SA11.2018
Bachelor of Science - Software Development
Uni SA
Adelaide, SASkills
- AngularJS
- JavaScript
- PHP
- HTML5 & CSS3
- MySQL & Equivelant
- Laravel Framework
- Wix Website Builder
- vbNET
- BootstrapUI
- REST/CRUD Integration
- API Development
- Powershell
- GitHub/Source Control
- Excel VBA
- Software Design UI/UX
- Testing and Troubleshooting
- Application Design and Development
- Self Learning: VueJS, React, Typescript, Angular
Languages
English
Native/ Bilingual
Certification
- Australian Drivers Licence
- Australian Citizen
- Police Clearance
References
References available upon request.
Timeline
Business Product Manager
GaP Solutions
12.2023 - 09.2024
Freelancer/Consultant
Self Employed
12.2020 - Current
Software Development Engineer
Drakes Supermarkets
09.2016 - 12.2023
IT Store Support Manager
Drakes Supermarkets
06.2009 - 09.2016
Testing Engineer
Quest Software
10.2008 - 06.2009
Service Manager
GaP Solutions
01.2006 - 10.2008
Service Technician
GaP Solutions
01.2000 - 01.2006
Certificate IV in Information Technology -
TAFE SA
Bachelor of Science - Software Development
Uni SA
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