Dynamic and self-motivated problem solver with a strong aptitude for addressing both technical and non-technical challenges. Possesses deep expertise in ITIL processes, database development, data analytics, and cybersecurity, ensuring a well-rounded approach to technical support. As an Agile Technical Support Engineer, adept at delivering exceptional service through multiple channels, including phone, email, and remote desktop systems. Committed to effectively resolving issues and complaints to enhance business continuity and operational efficiency.