Nigel Cristofaro

Casey Radiation Oncology | St John of God Specialist Centre

Leadership:

• Managed centre operations leading centre teams in accordance with best practice indicators in patient care, quality, safety, people and financial management
• Identified areas for professional improvement and implemented corrective actions
• Site lead promoting and growing shared care partnership with Monash Health
• Ensured change initiatives prioritized and supported locally
• Ensured change is embedded locally through celebration of successful change
• Promoted a dynamic and innovative culture where individuals inspire each other

Client Experience:

• Build, implement, grow and maintain positive patient experience measured through Net promoter score results
• Review patient satisfaction surveys as a basis to gain, interpret and communicate feedback to the team. Act on feedback ensuring continual improvement
• Lead difficult conversations with patients and carers

Quality and Safety:

• Developed and maintained a culture of quality and continuous improvement across all clinical functions
• Lead the accreditation of the centre under the NSQHS
• Responsible for reviewing, investigating and acting on Riskman data
• Promote and manage Health & Safety at the centre by ensuring regular inspection, audits, and training is undertaken
• Responsible for ensuring all team members are aware of, trained in and adhere to GenesisCare policies and procedures and Health and safety compliance requirements

Centre Management:

• Managed with accountability for centre specific operating and capital budgets in line with business plans
• Support the GM & Ops manager by ensuring KPI’s and targets are met.
• Continually look for opportunities to maximise revenue.
• Worked actively to grow the business, engaging with external referrers and stakeholders.
• Execute month end processes and audits
• Extract, analyze, draw conclusions and report on clinical performance, incident management, waiting times, adherence to protocols etc using data

Team management:

• Manage centre staff levels across all craft groups
• Ensure sufficient staff training opportunities
• Design, implement and manage efficient and effective centre workflow and workload.
• Lead and manage all staff activities
• Ensured effective recruitment, selection and onboarding
• Ensured effective completion of annual Goal / KPI setting, Mid year and Annual performance review including succession planning.
• Ensured payroll and HR processes are undertaken effectively
• Provided regular feedback and support to centre teams, to ensure high performance is recognized and poor performance is managed effectively

Stakeholder and Referrer Engagement:

• Built and promoted strong relationships across external and internal stakeholders
• Identified local service gaps as areas of opportunity
• Managed relationships with key Centre stakeholders

Gippsland Radiation Oncology: Latrobe Regional Hospital

Team Leadership:

• Led and managed the Radiotherapy Treatment and Dosimetry Planning Teams
• Responsible for educating, training, guiding and supporting the radiotherapy team in dosimetry and treatment techniques including SRS and SABR.
• Motivated staff to celebrate success, to continually seek best practice and to learn from opportunities
• Jointly oversaw staff performance management
• Managed staff rosters to ensure appropriate skill mix, providing cross campus support as required.
• Jointly managed staff recruitment, advising on potential staff retention strategies.

Service growth:

• Worked actively with internal and external stakeholders to promote growth of the service.
• Assisted in promoting Radiation Oncology products and workflow processes as a reference site, in collaboration with vendors

Client focus:

• Regularly collaborated with internal and external stakeholders
• Promoted patient centered care in service delivery
• Reviewed patient feedback assessing opportunities to improve approach, implementing change and celebrating successes with the team.
• Led challenging conversations with clients

Quality improvement:

• Managed health and safety initiatives, ensuring inspections, audits and training regularly undertaken
• Reviewed, analyzed and acted on Riskman data.
• Engendered culture of continuous quality improvement, leading by example
• Led and coordinated weekly Radiation Oncologist peer review.
• Led department ACDS dosimetry audits

Communication:

• Promoted strong and inclusive communication lines with all stakeholders including radiotherapy management, radiation oncologists, nurses, physicists, administration, data managers, allied health and operations
• Followed up on suggestions and opportunities to learn

Performance assessment and accountability:

• Ensured department and section goals met and exceeded by developing and executing strategic plans, auditing and reporting against various operational performance metrics.

Innovation:

• Continual focus on best practice care
• Assisted in launching numerous clinical techniques and workflow processes through thorough research, collaborative stakeholder engagement leading to enhanced patient care and positive team culture. Including first SRS and SABR at a rural Victorian site.

Flexibility:

• Deputised for Radiotherapy manager as required.
• Managed numerous quality improvement projects within agreed timeframes

Experience:

• Extensive skills and knowledge base across all aspects of Radiotherapy Planning and Treatment
• Highly skilled in small team leadership, education and mentoring
• Proven communication skills across the multidisciplinary team
• Commitment to quality, safety, risk mitigation and continual quality improvement
• Varian system administrator 2006-2022

• Company Overview: Lincoln, UK
• Improved patient outcomes by developing and implementing comprehensive clinical education programs. Lead in the Radiation Therapist led Breast Markup Advanced practice program
• Lead and Managed CT Simulation and Dosimetry Treatment planning teams

• Company Overview: Riyadh, Saudi Arabia
• Treatment and Simulation Radiation Therapist. Wide ranging experience including pediatrics.

• Company Overview: Perth, Western Australia
• Wide ranging Treatment and Dosimetry planning experience in a private setting

• Company Overview: Toronto, Canada
• Extensive Treatment and Simulation experience

• Company Overview: Melbourne, VIC
• Extensive Treatment and Dosimetry experience across all tumour streams