Nigel Crossley
Perth / Leederville,WA
Summary
Skilled Customer Service Freight Agent with a proven track record at QANTAS, adept in freight management and documentation expertise. Excelled in coordinating efficient shipment routes and ensuring regulatory compliance, significantly enhancing delivery efficiency. Demonstrated exceptional problem-solving abilities and customer service, effectively handling diverse cargo, including live animals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Freight Agent
QANTAS
Perth, WA
05.2008 - Current
- Processed freight bills and invoices for accuracy and completeness.
- Monitored shipment progress and tracked delivery status.
- Coordinated with customers, vendors, carriers, and other personnel to ensure timely deliveries.
- Performed customer service duties such as responding to inquiries, providing quotes, and resolving complaints.
- Developed efficient routing plans for incoming and outgoing shipments.
- Process and check dangerous goods items and paperwork
- Created shipping labels and documentation including commercial invoices, packing slips, bills of lading, air waybills.
- Process livestock eg: cats, dogs, birds, zoo animals
- Regularly train new staff
Education
Some College (No Degree) - Certificate of Travel And Tourism
Australian International College of Commerce
Perth, WASome College (No Degree) - Certificate of Equine Management
Albany TAFE
Albany, WAYear 11
Albany Senior High School
Albany, WASkills
- Documentation expertise
- Route planning
- Freight management
- Freight bills preparation
- Flight coordination
- Load planning
- Regulatory compliance
Certification
- Dangerous goods by air certified
Key Competencies
- Efficient and dedicated team player
- Strong moral and work ethics
- Proven ability to to employ effective conflict resolution techniques
- Strong customer service skills
Timeline
Customer Service Freight Agent
QANTAS
05.2008 - Current
- Dangerous goods by air certified
Some College (No Degree) - Certificate of Travel And Tourism
Australian International College of Commerce
Some College (No Degree) - Certificate of Equine Management
Albany TAFE
Year 11
Albany Senior High School
Similar Profiles
Charles HamlinCharles Hamlin
Aircraft Maintenance Engineer at QantasAircraft Maintenance Engineer at Qantas
Thomas ParkerThomas Parker
Freight Planning Supervisor at QantasFreight Planning Supervisor at Qantas
Micol BerkowiczMicol Berkowicz
Graduate, Airline Alliances and Interline at QantasGraduate, Airline Alliances and Interline at Qantas