Nigel Greer
Dubbo,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
35
35
years of professional experience
Work History
Head of Accommodation Servicew
LiveBetter Community Services
08.2016 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
Manager Accommodation and Respite
Department Of Ageing Disability And Home Care
02.2006 - 08.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Acting Regional Manager
Department Of Ageing Disability And Home Care
08.2015 - 12.2015
- Managed Accommodation and Respite services for Western Region of New South Wales
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
Supports Facilitator
Disability Services Queensland
05.2004 - 11.2006
- Managed individualised funding to arrange supports for people with disability
- liaised with and supported service providers to meet client's support needs.
Senior Learning and Development Officer
Disability Services Queensland
06.2003 - 06.2004
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Developing and managing L&D plan for Western Brisbane
- Overseeing and distributing L&D funding for DSQ in Brisbane
Program Manager
HHELP Services
10.2000 - 06.2003
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Developed and maintained logistics workflows, procedures and reports.
Residential Care Officer
Disability Services Queensland
09.1988 - 10.2000
- Supported people with disability within residential environment
- Developed and applied support plans to build independence
- worked collaboratively with a team
Education
Graduate Diploma - Public Sector Management
Griffith University
Brisbane, QLD09.2015
Certificate IV - Workplace Training
Queensland Ambulance Service
06.2001
Certificate of Residential Care - Disability Studies
Disability Services Queensland
Toowoomba, QLD09.1989
Skills
- Policy Implementation
- Analytical and Critical Thinking
- Customer Relations
- Computer Skills
- Operations Management
- Expectation Setting
Timeline
Head of Accommodation Servicew
LiveBetter Community Services
08.2016 - Current
Acting Regional Manager
Department Of Ageing Disability And Home Care
08.2015 - 12.2015
Manager Accommodation and Respite
Department Of Ageing Disability And Home Care
02.2006 - 08.2016
Supports Facilitator
Disability Services Queensland
05.2004 - 11.2006
Senior Learning and Development Officer
Disability Services Queensland
06.2003 - 06.2004
Program Manager
HHELP Services
10.2000 - 06.2003
Residential Care Officer
Disability Services Queensland
09.1988 - 10.2000
Graduate Diploma - Public Sector Management
Griffith University
Certificate IV - Workplace Training
Queensland Ambulance Service
Certificate of Residential Care - Disability Studies
Disability Services Queensland
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