Nigel Murray
Emerton,NSW
Summary
Driven professional with a track record of enhancing customer satisfaction and team efficiency at Coles Supermarkets. Excelled in problem-solving and clear communication, significantly contributing to workplace safety and customer service excellence. Skilled in computer operations and teamwork, consistently exceeding performance goals through meticulous attention to detail and a positive attitude. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
46
46
years of professional experience
Work History
Team Member
Coles Supermarkets
06.1988 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Monitored and verified merchandise for proper prices and labels.
- Gathered, organized and input information into digital database.
Sales Assistant
Kmart
01.1983 - 06.1987
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Assistant
Woolworths
03.1978 - 01.1980
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
Mt Druitt High
Dharruk NSW11.1979
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Attention to Detail
- Flexible Schedule (can work various shifts)
- Workplace Safety (OH&S experience)
- Computer Skills (includes PDT operation)
- Heavy Lifting
- Organizing Work Stations
- Product Knowledge
- Equipment Operation (Pallet jacks)
Timeline
Team Member
Coles Supermarkets
06.1988 - Current
Sales Assistant
Kmart
01.1983 - 06.1987
Sales Assistant
Woolworths
03.1978 - 01.1980
High School Diploma -
Mt Druitt High
Similar Profiles
Natalie-Jane CarmanNatalie-Jane Carman
Team Member at Coles SupermarketsTeam Member at Coles Supermarkets
Steven ThepsymeuangSteven Thepsymeuang
Pick Support / Inventory Team Member at Coles Supermarkets AustraliaPick Support / Inventory Team Member at Coles Supermarkets Australia
Thomas YuThomas Yu
Team Member / Customer Service Assisstant at Coles SupermarketsTeam Member / Customer Service Assisstant at Coles Supermarkets