Nigel Rodrigo

- Developed strategic operations for a dynamic staffing agency, aligning talent acquisition with client needs across diverse industries.

- Oversee business development, client relations, and workforce placement strategies, contributing to consistent revenue growth and high client satisfaction.

- Implement a diverse range of recruiting practices to streamline placement processes and improve candidate-client matching.

- Develop partnerships with key stakeholders to expand service offerings and enter new markets, supporting long-term organizational growth.

• Manage day-to-day operations of a disability services provider, overseeing finances, scheduling, and staffing to ensure optimal service delivery.
• Utilize ShiftCare, an integrated scheduling CRM, alongside Xero for efficient payroll processing and invoicing, optimizing administrative workflows.
• Cultivate and maintain relationships with key stakeholders, including participants, support coordinators, correctional services, hospitals, NDIS planners, allied health professionals (OT and Psychology), and family members, ensuring clear communication and service alignment.
• Lead and mentor a team of professionals, ensuring sufficient staffing levels to meet business growth, while developing training programs and career progression plans to support employee retention and growth.
• Regularly review and update compliance and regulatory processes in line with evolving industry standards and government regulations, ensuring full adherence to the NDIS framework.
• Develop and implement strategies to scale operations, ensuring business sustainability and responsiveness to increasing demand for disability services.

- Played a key role within the KYC Remediation Operations team, supporting the uplift of financial crime compliance capabilities as part of a group-wide transformation initiative.

- Successfully completed end-to-end remediation of critical customer KYC data, ensuring alignment with enhanced Customer Due Diligence (CDD) and Enhanced Customer Due Diligence (ECDD) requirements.

- Conducted accurate and timely processing of remediation activities, consistently meeting or exceeding performance targets in quality, compliance, and turnaround time.

- Engaged directly with customers through inbound and outbound contact to collect and verify identification details, ensuring adherence to AML/CTF and sanctions obligations.

- Collaborated across multiple teams to identify and resolve blockers, drive process improvement, and support continuous uplift of customer risk assessment frameworks and data quality.

- Contributed to the uplift of key systems and processes related to Customer Risk Assessment (CRA), Customer Population Management, and ongoing customer lifecycle management.

- Actively participated in a high-performing, collaborative team environment, promoting knowledge sharing and contributing to the program’s success in strengthening regulatory engagement and operational compliance.

- Operated financial switches across a diverse range of asset classes including property, international and domestic equities, term deposits, and cash options, ensuring accuracy and timeliness in all transactions.

- Consistently exceeded key performance indicators (KPIs) through strong attention to detail and efficient execution of complex client requests.

- Interpreted and actioned client instructions with precision, maintaining a high standard of compliance and operational excellence.

- Demonstrated deep understanding of financial products and transaction flows to ensure smooth switch processing and optimal outcomes for clients.

- Maintained accurate records and ensured data integrity across systems, contributing to the overall reliability and effectiveness of financial operations.

- Collaborated with internal teams to resolve exceptions and support seamless end-to-end processing.