Nigel Ward
Townsville,QLD
Summary
High-achieving Account Manager offering a 5-plus-year track record of success in improving sales and growing the company customer base through effective program management, strategic planning, and team leadership. Highly organised and detail-oriented professional with a strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars, and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
32
32
years of professional experience
Work History
Hire Coordinator/ Hire Manager
Markwell Group - Plant Hire
05.2022 - Current
- Managing a portfolio of accounts to supply new and existing clients with a variety of plant and mobile equipment
- Working with other team members to ensure that equipment is ready for clients
- Working with external providers to ensure equipment is delivered on time
- Building relationships with stakeholders helping and promoting the company's brand.
- Managed approximately 50 incoming calls, emails, and faxes per day from customers.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Implemented cost-saving measures through resource allocation optimization, leading to significant budget reductions.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
- Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
- Spearheaded volunteer programs that positively impacted local communities while showcasing the company''s commitment to social responsibility.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Negotiated contracts successfully with vendors securing favorable terms while upholding high-quality standards.
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved safety procedures to create safe working conditions for workers.
Sales Account Manager
Sharp Solutions NQ
01.2021 - 05.2022
- Managing a portfolio of accounts to achieve long-term success
- Developing positive relationships and handling customers' needs
- Generating new sales using existing and potential customer networks
- Developing Townsville region and surrounding areas Ingham, Charters Towers, Ayr as well as far Northern regions new clients
- Increased sales by 15% in 2020
- Contract signed to supply whole TAIHS corporation with multifunctional devices over 10 sites, Townsville, Palm Island, Ayr, Charters Towers, and Ingham
- Cold calling, client meetings, and supplying comparisons against products they are currently using
- Account management of daily runnings
- Weekly meeting to ensure the targeted path is being achieved and corrective actions implemented
- Monthly reports against budgeted plan
- Follow up on existing works and follow up on leads.
Business Development Officer
TORGAS
02.2020 - 11.2021
- Working with different service providers to encourage youth to register for apprenticeships and traineeships
- Meeting and discussing apprenticeship and trainee options with a variety of stakeholders
- Weekly team meetings to track how business is going
- Planning and implementing strategies to assist in growing TORGAS footprint
- Presentations to job active year 13's to assist them in applying for jobs.
- Streamlined operations and prioritised tasks, allowing senior staff to increase revenue by 25%
Employment and Training Solutions
Steps Group
01.2019 - 01.2020
- Working with Job Actives and other Service Providers to promote and obtain referrals for Employability Skills Training and Certificate III Individual Support courses
- Leading, coaching and mentoring a team of trainers to deliver effective education to students
- Detailed analytical reporting of business outcomes, highlighting opportunity for growth in the region
- Working knowledge and understanding of the Department of Human Services framework, including delivery of training to unemployed and disadvantaged Job Seekers
- Completion of Mental Health First Aid Course (2018)
- Coaching and mentoring the Employment Consultant to meet placement targets for Steps Group DES clientele
- Understanding the legislation for the courses running and ensuring compliance is adhered to.
Business Development Manager
Axial Labour Hire
01.2016 - 12.2019
- Developed new business by networking with valuable customers
- Negotiated, prepared and signed contracts with customers
- Account management of various clients
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends
- Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth
- Coached Business Developers in three offices outside of Townsville to improve their regions numbers
- Increased sales by 15% per quarter.
Business Development Manager
Achieve Group
01.2018 - 01.2019
- Developed new business by networking with valuable customers
- Negotiated, prepared and signed contracts with customers
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends
- Account management of various clients
- Created reports and presentations detailing business development activities
- Reached out to potential customers via telephone, email and in-person inquiries
- Represented company and promoted products at conferences and trade association meetings
- Devised effective marketing, sales and other promotional initiatives.
Drilling Supervisor
Peak Down Mines
11.2012 - 12.2015
- Enhanced drilling efficiency by implementing rigorous safety protocols and preventive maintenance procedures.
- Reduced downtime for drilling operations by conducting thorough equipment inspections and addressing issues promptly.
- Optimized drilling performance by collaborating with geologists to analyze geological data and make informed decisions.
- Improved drill rig productivity with proactive troubleshooting and timely resolution of technical challenges.
- Coordinated cross-functional teams to streamline communication between drilling crews, support personnel, and management.
- Increased operational safety, ensuring strict adherence to regulatory requirements and industry best practices.
- Managed daily drilling operations, scheduling crew rotations, and allocating resources effectively to meet project deadlines.
- Assessed well potential through comprehensive formation evaluation techniques, maximizing hydrocarbon recovery rates.
- Evaluated new drilling technologies to enhance overall performance while reducing environmental impact.
- Developed comprehensive drilling programs, outlining objectives, procedures, and resource requirements for successful execution.
- Oversaw cost control measures during drilling projects, resulting in reduced expenses without sacrificing quality or safety standards.
- Established strong working relationships with contractors, suppliers, and stakeholders for efficient project delivery.
- Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
- Investigated and reported on accidents, injuries, and near-miss incidents.
- Devised and implemented safety protocols to reduce risks on construction and extraction sites.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Documented construction and extraction workers' hours, wages, and other pertinent information.
- Supervised training of new construction and extraction workers on safety practices and procedures.
- Established and enforced safety regulations, procedures and standards for construction and extraction workers.
- Supported construction and extraction workers to facilitate the timely completion of projects.
- Directed projects according to schedule and quality demands.
- Monitored job progress and performance of employees or contractors to complete projects before deadlines.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Created and implemented plans to maximise efficiency of workers
- Inspected equipment and tools used for safe operation.
- Trained workers in proper methods, equipment operation, and safety procedures.
- Sourced suppliers and purchased necessary materials for work.
- Provided feedback to workers on job performance and safety procedures.
- Managed equipment inventory, ensuring all tools and materials were readily available for seamless workflow progression.
- Contributed to the ongoing success of drilling projects by providing valuable expertise and technical guidance during operational planning meetings
- Championed HSE policies among team members by promoting safe work habits at all times during both routine tasks as well as high-risk operations.
- Implemented training programs for drilling personnel to ensure consistent skill development across the organisation.
- Collaborated with engineers in designing well plans that maximized production potential while minimizing risks associated with subsurface conditions.
- Maintained accurate records of all drilling activities for audit purposes and future project planning insights.
- Mentored junior staff members on proper drilling techniques and safety protocols to foster a culture of continuous improvement.
- Developed and maintained positive relationships with clients and other stakeholders.
Diamond Drilling
Glencore Mine
01.1992 - 11.2012
- Improved mining efficiency by implementing new safety protocols and supervisory strategies.
- Enhanced productivity by optimizing mine operations and equipment utilization.
- Reduced environmental impact through the implementation of sustainable mining practices.
- Managed daily mine operations, ensuring timely completion of projects and tasks.
- Streamlined communication between departments for improved coordination and collaboration.
- Developed team-building initiatives to promote a positive work environment among crew members.
- Implemented cost-saving measures to maximize profitability without compromising safety standards.
- Coordinated with engineers and geologists to optimize extraction methods and resource management plans.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Devised and implemented safety protocols to reduce risks on construction and extraction sites.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Supervised training of new construction and extraction workers on safety practices and procedures.
- Established and enforced safety regulations, procedures and standards for construction and extraction workers.
- Sourced suppliers and purchased necessary materials for work.
- Trained new employees on company policies, procedures, and best practices in mining operations.
- Conducted regular safety inspections to maintain compliance with regulatory requirements and industry standards.
- Increased employee retention rates by providing ongoing support, mentorship, and career development opportunities.
- Established performance metrics for evaluating crew members'' productivity levels and identifying areas for improvement.
- Mitigated risks associated with underground mining activities through proactive hazard identification and analysis efforts.
- Championed continuous improvement efforts within the organization, driving operational excellence across all aspects of the business.
- Managed budgets for staffing, equipment procurement, maintenance, and project expenses to ensure financial targets were met or exceeded.
- Collaborated with other supervisors to develop standardized processes that promoted consistency across all mine sites within the company''s portfolio.
- Oversaw emergency response plans, ensuring prompt action was taken in case of accidents or unforeseen events affecting mine operations.
- Implemented innovative technologies in mining operations to improve overall process efficiency while reducing labor costs.
- Developed tailored training programs for each member of the team which resulted in a more skilled workforce.
- Fostered a culture of open communication among staff members leading to increased collaboration efforts.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Trained workers in proper methods, equipment operation and safety procedures.
- Inspected equipment and tools used for safe operation.
- Directed projects according to schedule and quality demands.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Provided feedback to workers on job performance and safety procedures.
- Created and implemented plans to maximize efficiency of workers.
- Developed and maintained positive relationships with clients and other stakeholders.
- Supported construction and extraction workers to facilitate timely completion of projects.
- Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
- Assisted in recruiting and hiring new construction and extraction workers.
- Communicated with stakeholders on job milestones.
- Supported management of all drilling and rig move operations
- Reduced downtime for drilling operations by conducting thorough equipment inspections and addressing issues promptly.
- Enhanced drilling efficiency by implementing rigorous safety protocols and preventive maintenance procedures.
- Managed equipment inventory, ensuring all tools and materials were readily available for seamless workflow progression.
- Contributed to the ongoing success of drilling projects by providing valuable expertise and technical guidance during operational planning meetings.
- Championed HSE policies among team members by promoting safe work habits at all times during both routine tasks as well as high-risk operations.
- Implemented training programs for drilling personnel to ensure consistent skill development across the organization.
- Oversaw cost control measures during drilling projects, resulting in reduced expenses without sacrificing quality or safety standards.
- Evaluated new drilling technologies to enhance overall performance while reducing environmental impact.
- Established strong working relationships with contractors, suppliers, and stakeholders for efficient project delivery.
- Mentored junior staff members on proper drilling techniques and safety protocols to foster a culture of continuous improvement.
- Maintained accurate records of all drilling activities for audit purposes and future project planning insights.
- Collaborated with engineers in designing well plans that maximized production potential while minimizing risks associated with subsurface conditions.
- Optimized drilling performance by collaborating with geologists to analyze geological data and make informed decisions.
- Improved drill rig productivity with proactive troubleshooting and timely resolution of technical challenges.
- Increased operational safety, ensuring strict adherence to regulatory requirements and industry best practices.
Education
Year 10 -
KALKADOON STATE HIGH SCHOOL
Mount Isa, QLDSkills
- Key decision making
- Forecasting ability
- Market understanding
- Team leadership
- Sales expertise
- Networking strength
- Cold calling
- Verbal and written communication
- Team Management
- Account Management
- Task Orientated
- C Class manual driver's licence
- Administrative Leadership
- Information Collection
- Recordkeeping
- Financial Management
Leadership Experience
Actively involved in team sports and have coached and mentored junior and senior rugby league players to reach their potentials., Actively involved in committees and sporting clubs to help generate business and increase profits., President of the Rowes Bay Golf Club and assisted in improving the club's sales and Health Safety & Environment Compliance., Playing golf, Camping, Trying to keep in shape
References
- BELINDA JENSEN, AREA MANAGER- MY PATHWAYS, 0405717713
- LYNN MAZZA, SENIOR TALENT MANAGER - EMBEDDED EXPERTISE, 0437741845, 0431616730
Timeline
Hire Coordinator/ Hire Manager
Markwell Group - Plant Hire
05.2022 - Current
Sales Account Manager
Sharp Solutions NQ
01.2021 - 05.2022
Business Development Officer
TORGAS
02.2020 - 11.2021
Employment and Training Solutions
Steps Group
01.2019 - 01.2020
Business Development Manager
Achieve Group
01.2018 - 01.2019
Business Development Manager
Axial Labour Hire
01.2016 - 12.2019
Drilling Supervisor
Peak Down Mines
11.2012 - 12.2015
Diamond Drilling
Glencore Mine
01.1992 - 11.2012
Year 10 -
KALKADOON STATE HIGH SCHOOL
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