Nigel Yawson
South Townsville,Queensland
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Graduate Support Engineer
5GN Networks Townsville
Townsville, Australia
11.2021 - Current
- Assist in troubleshooting, diagnosing, testing and resolving system problems and issues.
- Develop, conduct and provide technical guidance and training in application software and operational procedures
- Analyzing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, internet, email, databases, operating systems and security systems.
- Support customers through actioning of service tickets
- Identify areas of improvement and action the required remediation to improve customer or internal process and services.
- Utilize internal toolsets to assist with customer support & monitoring.
- Assist in development of internal documentation in areas of expertise or knowledge
- Conduct Research and Development into new products and processes to assist our customers
- Assist and engage our sales team to scope and deliver products and projects to our customers.
- Provide support to our customer base on a wide variety of platforms and technologies including Windows Server, Exchange Server, SQL Server, Hyper-V, VMWare and other technologies as and where required.
Warehouse Supervisor
Minehan agencies Townsville
Townsville, Australia
01.2020 - 11.2021
- Kept team efficient with skilled use of lean objectives and SOPs
- Upheld strict safety requirements, operating equipment correctly, wearing protective gear, and removing safety hazards
- Freighting large quantities of products both locally and internationally
- Transported loads up to 1000 pounds using forklift, pallet jacks, and other assistive equipment
- Making of products by following chemical formulations.
Floor Supervisor
Watermark Restaurant Townsville
Townsville, Australia
05.2017 - 01.2020
- Ensured all waiter duties were performed efficiently and correctly
- Handled all routine customer problems, ensuring all concerns were corrected and customers left satisfied
- Managed cash drops and supervised the balance of daily shift revenue
- Assisted manager with making plans for corporate events and parties.
Education
Masters in Information Technology and Business Administration -
James Cook University of North Queensland
03.2019
Bachelors in Statistics -
Kwame Nkrumah University of Science and Technology
05.2016
Skills
- Ability to Multitask
- Adaptability
- Computer Skills
- Complex Problem Solving
- Data Analysis
- Teamwork Skills
Hobbies
- Basketball
- Movies
- Financial Market Fanatic
Timeline
Graduate Support Engineer
5GN Networks Townsville
11.2021 - Current
Warehouse Supervisor
Minehan agencies Townsville
01.2020 - 11.2021
Floor Supervisor
Watermark Restaurant Townsville
05.2017 - 01.2020
Masters in Information Technology and Business Administration -
James Cook University of North Queensland
Bachelors in Statistics -
Kwame Nkrumah University of Science and Technology
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