Summary
Overview
Work History
Education
Skills
Accomplishments
Sewing
Referees
Timeline
Generic

Nigella Dolan

Summary

I am a driven professional with a proven track record in sales and customer service excellence at Peter Alexander Sleepwear. Skilled in cash handling and stock management, coupled with a goal-oriented approach, consistently exceeded sales targets. Demonstrates strong interpersonal skills, fostering customer loyalty and enhancing team efficiency.

Overview

3
3
years of professional experience

Work History

T2 Christmas Casual

T2 Tea
11.2024 - 02.2025
  • Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Greeted customers warmly upon entering the store, fostering a welcoming atmosphere conducive to sales success.
  • Collaborated with team members to meet daily sales targets and provide outstanding customer experiences.
  • Helping customers find the right tea based on their preferences, offering recommendations, and sharing information about T2’s products.
  • Answering product questions, such as the difference between types of tea, how to brew certain varieties, or which teas are best for gifts.
  • Promoting holiday specials or seasonal gift packs, such as Christmas-themed tea blends or limited-edition packaging.
  • Suggesting complementary items like infusers, teapots, or tea accessories to increase sales.
  • Replenishing shelves with new stock, especially popular items that are selling quickly during the festive season.
  • Organising stock to ensure the shelves are neat and visually appealing, possibly arranging products by type (e.g., loose leaf vs. bagged tea) or by theme (e.g., herbal, green, or black teas).
  • Wrapping gifts for customers, which is common around Christmas time when customers purchase tea sets or collections as presents.
  • Balanced multiple responsibilities, including cashier duties, floor assistance, and fitting room support as needed during peak periods.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Performed cash, card, and check transactions to complete customer purchases.

Catalogue and Flyer Distributer

Ivehub
04.2024 - 11.2024
  • Enhanced brand visibility through distributing flyers to key locations in targeted areas.
  • Streamlined the distribution process, reducing waste through proper handling of materials and storage of unused flyers.
  • Provided valuable feedback to management on best practices for future marketing efforts based on distribution experiences.
  • Improved flyer retention rates with attention-grabbing techniques and personal connections.
  • Achieved consistent results despite varying weather conditions by adapting strategies accordingly.
  • Read map correctly to determine daily flyer distribution location.
  • Distributed flyers to homes in multiple communities to advertise client offer and increase sales.
  • Managed time effectively to complete assigned routes within given deadlines consistently.
  • Adhered to company policies and guidelines while performing tasks related to flyer distribution assignments.

Christmas Angel - Sales Assistant

Peter Alexander Sleepwear- The Just Group
09.2023 - 02.2024
  • Provided excellent customer service by addressing inquiries, resolving complaints, and managing returns in a professional manner.
  • Maintained a high level of customer service while efficiently processing transactions.
  • Enhanced sales performance through the establishment of strong customer relationships and exceptional service delivery.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Managed inventory to ensure optimal stock levels, minimising overstock and out-of-stock situations.
  • Established rapport with customers using active listening and interpersonal skills.

Bingo Assistant

Oz Bingo
02.2023 - 09.2023
  • Assisted in the setup and breakdown of bingo equipment, contributing to a well-organized event space for players.
  • Managed cash transactions for the purchase of bingo cards and payouts, ensuring accuracy and proper recordkeeping.
  • Participated in inventory management tasks including ordering supplies, maintaining records, and conducting periodic counts to ensure adequate stock levels.
  • Utilised computer systems effectively for data entry tasks such as recording winners'' information or updating inventory logs accurately.
  • Contributed to a safe playing environment by monitoring the room and reporting any suspicious activity or concerns to management.
  • Monitored games in progress to detect any potential irregularities or rule violations, taking appropriate action when necessary.
  • Promoted a positive and compliant atmosphere, ensuring optimal experiences for all participants.
  • Enhanced Bingo game efficiency by ensuring a seamless flow of precise number calling and promptly verifying winning cards.
  • Provided clear and concise explanations of game instructions and rules to ensure customer understanding.

Canteen Staff

Pine Rivers Netball Association
03.2022 - 12.2022
  • Kept work areas clean, organised, and safe to promote efficiency and team safety.
  • Developed and improved time management and organisational skills to maximise personal productivity.
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.

Bar Staff Member

Crow and Arrow
01.2022 - 03.2022
  • Collaborated with team members to ensure smooth service during peak hours.
  • Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
  • Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
  • Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
  • Provided exceptional service to large groups during events, coordinating drink orders efficiently for timely delivery.
  • Maintained a clean and organized bar area for an enjoyable customer experience.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Bachelor of Creative Industries - Applied Fashion

University of Canberra
Brisbane, QLD
10.2025

High School Diploma -

Genesis Christian College
Bray Park, QLD
12.2022

No Degree - Pattern Making Level 2 - Short Course

University of The Arts
Central St Martin's, London
12.2022

Certificate III - Applied Fashion Design And Technology

Tafe Queensland
South Bank Campus, Qld
10.2022

Certificate II - Applied Fashion Design And Technology

TAFE Queensland
South Bank Campus, Qld
11.2021

Skills

  • Trend Analysis
  • Design Software Proficiency
  • Fashion Illustration
  • Fabric Knowledge
  • Customer Service
  • Sales and Upselling
  • Visual Merchandising
  • Cash Handling & POS Systems
  • Stock Management
  • Time Management
  • Team Collaboration
  • Communication
  • Problem Solving
  • Microsoft Office Suite
  • Social Media Awareness

Accomplishments

  • 2024 Royal Queensland Show - Natural Fibres Make and Model - Highly Commended Class 5: Adult Day wear
  • 2024 Royal Queensland Show - Natural Fibres Make and Model - 2nd Place Class 7: Adult's Wool
  • 2024 Royal Queensland Show - Natural Fibres Make and Model - Highly Commended Class 9: Adult Casual

Sewing

When I was 15 I was taught to make a quilt by my mentor as part of my 'Right Journey' studies. From here this fostered a love of sewing. Since then I have made outfits for myself, family and friends, including my formal outfit. This skill has afforded me the opportunity to do a short course at Central St Martin's, London. I have sewn for the Royal Queensland Show Competition - Natural Fibres and for leisure. Sewing is part of who I am. I have an interest in Stuart and Tudor fashion as well as costuming.

Referees

Work History Referee:


Char Stoute

T2 Queens Plaza, Brisbane - Store Manager

PH: 0420 371 461


Personal Referee:


Dr. Amy Mortimer

University of Sunshine Coast

PH: 0432 116 136

Timeline

T2 Christmas Casual

T2 Tea
11.2024 - 02.2025

Catalogue and Flyer Distributer

Ivehub
04.2024 - 11.2024

Christmas Angel - Sales Assistant

Peter Alexander Sleepwear- The Just Group
09.2023 - 02.2024

Bingo Assistant

Oz Bingo
02.2023 - 09.2023

Canteen Staff

Pine Rivers Netball Association
03.2022 - 12.2022

Bar Staff Member

Crow and Arrow
01.2022 - 03.2022

Bachelor of Creative Industries - Applied Fashion

University of Canberra

High School Diploma -

Genesis Christian College

No Degree - Pattern Making Level 2 - Short Course

University of The Arts

Certificate III - Applied Fashion Design And Technology

Tafe Queensland

Certificate II - Applied Fashion Design And Technology

TAFE Queensland

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Nigella Dolan