Nihal Eminoglu
Quakers Hill,NSW
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Agent Representative
Greenstone Financial Services Pty Ltd
Norwest, NSW
02.2023 - Current
- Maintained strong relationships with existing clients by providing excellent customer service.
- Identified prospects for new business development initiatives, as well as upselling current customers into higher value services.
- Participated in training sessions designed to keep up-to-date on changes within the industry.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Fostered relationships with customers to expand customer base and retain business.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Developed key customer relationships to increase sales.
- Demonstrated product features to align with customer needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Leveraged CRM system to manage sales activities and track sales performance.
- Created successful strategies to develop and expand customer sales.
- Greeted customers to determine wants or needs.
- Computed purchases and received and processed cash or credit payment.
Customer Service Representative
Datacom Connect Pty Ltd
North Rocks, NSW
05.2021 - 02.2023
- Maintained accurate records of customer interactions and transactions.
- Handled escalated customer complaints and disputes in a professional manner.
- Established trustful relationships with customers through effective communication skills.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Improved customer service wait times to mitigate complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Set up and activated customer accounts.
- Recorded all customer interactions into the database system accurately and completely.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Consulted with customers regarding needs and addressed concerns.
- Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced Call Centre environment.
- Collaborated with various departments within the organization to resolve customer issues quickly and efficiently.
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Assisted customers with inquiries related to their accounts, including payment status updates and other issues.
- Investigated customer complaints about incorrect or delayed payments and resolved any issues quickly and efficiently.
- Processed payment requests and ensured accuracy of financial data.
- Maintained accurate records of all payments made.
- Communicated regularly with internal departments to ensure timely processing of payments.
- Responded promptly to customer complaints about incorrect charges or delayed payments.
- Approved or rejected claims based on standard guidelines.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Customer Service Representative
Lindus Dry Cleaners
Baulkham Hills, NSW
10.2008 - 04.2020
- Greeted customers upon arrival and provided assistance with selecting services.
- Verified customer information such as name, address, phone number, email address.
- Answered customer inquiries regarding prices, services, store policies, procedures and promotions.
- Processed payments using cash register or credit card reader.
- Provided excellent customer service by responding to customer complaints and resolving issues quickly and efficiently.
- Organized the sales floor to ensure items were in proper locations.
- Prepared clothing for pick-up or delivery according to instructions from customers.
- Maintained cleanliness of work area throughout shift.
- Stocked shelves with merchandise and supplies as needed.
- Assisted with other tasks related to dry cleaning operations as requested.
- Performed daily opening and closing duties such as counting money in the cash drawer and organizing deposits for banking activities.
- Inspected garments before returning them to customers.
- Recorded customer transactions accurately into computer system.
- Followed up with customers on pending orders via telephone or email.
- Handled incoming calls promptly while providing accurate information about services available.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided top quality control and eliminated downtime to maximize revenue.
- Supported sales team members to drive growth and development.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Surpassed sales goals through implementation of successful marketing strategies.
- Excelled in exceeding daily credit card application goals.
- Increased customer traffic count by 50% and retail sales by 100%.
Education
Diploma - Business Administration
TAFE Blacktown
Blacktown12-2005
Secretarial Studies - Secretarial
TAFE Baulkham Hills
LindusDatacomNorwestBaulkham Hills12-1985
High School Diploma -
Presbyterian Ladies College Croydon
Croydon12-1983
Skills
- CRM proficiency
- Pipeline Management
- Building rapport
- Sales Strategies
- Closing deals
- Brand Promotion
- Technical skills
- Sales Development
- Records Management
- Revenue Generation
- Lead prospecting
- Client Service
- Customer Service
- Closing Techniques
- Sales expertise
- Closing sales
Affiliations
- I have outside interests such as a hobby that I pursue, which is Folk Art
Accomplishments
- I have received a recent recognition where I have been named Team Champion of the month. I regularly receive prizes from Folk Art for the paintings that I paint, whether they be landscapes, or paintings of wildlife. And I have exceeded in customer retention and customer satisfaction and increased sales on a regular basis while working at the Dry Cleaners and exceeded targets continuously by driving sales revenue for the company
Certification
Expert shirt presser - have been able to press 200 shirts in 4 hours.
Languages
Turkish
Limited
Timeline
Sales Agent Representative
Greenstone Financial Services Pty Ltd
02.2023 - Current
Customer Service Representative
Datacom Connect Pty Ltd
05.2021 - 02.2023
Customer Service Representative
Lindus Dry Cleaners
10.2008 - 04.2020
Diploma - Business Administration
TAFE Blacktown
Secretarial Studies - Secretarial
TAFE Baulkham Hills
High School Diploma -
Presbyterian Ladies College Croydon
Expert shirt presser - have been able to press 200 shirts in 4 hours.
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