IT Technical Support Intern
Gladstone Park Secondary College
Melbourne, Victoria
07.2024 - Current
- Assisted customers with technical support inquiries, troubleshooting hardware and software issues.
- Developed customer service skills to effectively communicate with clients over the phone and through email.
- Provided assistance in setting up new computers, printers, and other IT-related equipment.
- Installed applications on users' computers according to company standards.
- Resolved internet connection problems for users both inside and outside of the office network.
- Diagnosed and repaired computer systems, including laptops, desktops, tablets, printers, networks.
- Performed daily system checks to ensure optimal performance of all computer systems.
- Created user accounts in active directory as needed by team members or clients.
- Tested application compatibility with various operating systems prior to installation on client machines.
- Upgraded existing hardware components as per company needs.
- Maintained accurate records of all customer interactions using ticketing system software.
- Managed inventory of IT equipment and supplies; reordered when necessary.
- Helped maintain documentation related to IT procedures and processes.
- Collaborated with other departments within the organization to resolve complex technical issues.
- Implemented strategies for streamlining IT operations; identified areas where efficiency could be improved.
